Job Description

Job Advert

Field IT Technician

The Company

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.

The Role

As the first line support for the company, you will take responsibility for the triage of ad-hoc support requests, providing remote or hands-on on-site support as necessary. The role will require travelling to sites.


The role will also entail routine maintenance of equipment and services - Basic installation, configuration and support of IT equipment (PC, phones, laptops, printers etc), Office 365 SharePoint management, e-mail account creation, backup maintenance, service and system checks, and general IT troubleshooting.


You will be based out of the companies office in Cobham, and will need to make regular trips to the sites in Mill Hill (North London), Sidcup (North West Kent) and Leatherhead, Woking, Ewell and Godalming (Surrey). Within the next 10 months the company will also be opening new sites in Hampton Court and Banstead which will also require visits, along with any new developments that are purchased.


You must be prepared to assist with out of ours support requirements if required.

The Person

The ideal applicant should ideally have:

1-2 years in a similar role Experience with trouble shooting Microsoft Windows 10 and 11 issues Experience with hardware fault diagnosis and repairs Office 365 app setup and support. Experience with Multi Factor Authentication Administration. Office 365 storage and SharePoint setup and support Basic Networking protocols (IP addressing, DHCP, DNS) Driving Licence and willingness to travel Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and decision-making skills to manage competing priorities. Willingness to work flexibly to meet business needs. Values aligned with our philosophy as outlined on our website

Key Responsibilities

Key responsibilities will include:

Receive, manage and record IT help desk requests received either by telephone or email. On working days, initial triage and response to support calls, escalating where necessary to IT Manager/Out Sourced Managed Service Resolve helpdesk requests e.g. creation of new users, Office 365 SharePoint management, e-mail account creation, backup maintenance, service and system checks, and general IT troubleshooting. Hands-on, on-site initial break-fix analysis of IT issues Basic installation, configuration and support of IT equipment (PC, phones, laptops, printers etc). Being prepared to assist with out of hours support requirements if required.

Why Work for us

Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.


We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.