Job Description

Overview

We're looking for a proactive

Field Operations Manager

to provide visible leadership and operational oversight across our Fire, Water, and Strip-Out teams. This is a field/office-based role (2-3 days per week in the field) that combines hands-on technical support with project management, compliance auditing, and people development.

You'll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you'll be a key leader in shaping consistent, high-quality operations.

This is a highly visible role where leadership, accountability, and professionalism are vital. You'll protect insurer trust, support policyholders, and uphold DisasterCare East Midland's values: Innovate to Elevate, Compassion in Action, Integrity Without Compromise, One Team, One Purpose, and Excellence as Our Standard.

Responsibilities

Technical & Field Leadership

- providing on-site leadership, audits, and live decision-making.

Operational Management

- planning resources, managing surge/on-call cover, and holding Supervisors accountable.

Training & Development

- mentoring Supervisors and delivering training/coaching to Technicians.

Continuous Improvement

- identifying workflow improvements and driving innovation across teams

Health, Safety & Compliance

- ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture.

Customer & Insurer Relations

- supporting Supervisors with escalations and attending key claims with insurers rota.

Qualifications

Full UK Driving Licence (essential). DBS Check (essential). NEBOSH General Certificate or IOSH Managing Safely (essential). IICRC/BDMA Senior Technician level (required). Leadership or supervisory training (desirable).

Benefits You'll Receive

28 Days Annual Leave

(including Bank Holidays)

Free Onsite Gym

Employee Assistance Programme (EAP)

- 24/7 confidential support

Retirement Pension Plan

Annual Pay Review

Bright Exchange Discounts

- savings at hundreds of UK shops, restaurants, gyms, and cinemas

Free Eye Tests

Access to E-Learning and Skills Development

Ongoing Professional Training Opportunities

(Clear Plan)

Regular Team Events and Social Activities

Job Type: Full-time

Pay: 40,000.00 per year

Benefits:

Health & wellbeing programme On-site gym
Work Location: In person