Job Description

Job description

About us

Our goal is to turn customers' cherished photos into beautiful products. CEWE is Europe's leading photo and online print service, with over 100 years' experience. Being part of a business that boasts such a positive and inspirational product range is incredibly rewarding; after all, we print peoples' memories - of holidays, weddings, birthdays parties, family gatherings and good times with friends - and that makes us feel great about what we do.

Our work environment includes:

Wellness programmes Safe work environment On-the-job training Company perks
We are looking for an enthusiastic proactive person to join our team of 7 Field Operatives covering the UK. You will live within your region ideally, Bedfordshire/Hertfordshire. This role is to support our retail partners Boots, London Camera Exchange, Rymans and Robert Dyas who have stores within East Anglia and the Home Counties, providing support and training to store staff throughout the region, monitoring our equipment and merchandising the CEWE brand.

Principle Responsibilities:

Be the contact point for your region providing excellent customer service in a courteous and professional manner, resolving or escalating concerns where necessary. Plan and carry out visits to our retail partner's stores throughout the region to review equipment, samples and materials ensuring the CEWE brand is correctly displayed. Provide training for our partners' employees and support for our end customer when needed. Monitor equipment remotely and where possible, solve any problems together with the store by telephone. Maintain close contact with office-based Sales Support to prioritise issues and to offer the best possible service to your customers. Undertake associated administration.
Skills:

Excellent interpersonal skills Proactive and self-motivated Planning, Analysing and Organisation skills Microsoft Office Suite (Word, Excel, Outlook)
Previous experience of a fieldbased role and/or training others would be an advantage.

Job Type: Full-time

Pay: Up to 29,000.00 per year

Benefits:

Additional leave Bereavement leave Company car Company events Company pension Cycle to work scheme Employee discount Employee stock ownership plan Enhanced maternity leave Enhanced paternity leave Financial planning services Free or subsidised travel Health & wellbeing programme Sabbatical Sick pay Store discount
Application question(s):

Have you previously worked in a Field or Area based role
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (preferred) retail: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Location:

Luton (Bedfordshire, East of England Region) (preferred)
Willingness to travel:

100% (required)
Work Location: On the road

Expected start date: 01/08/2025