Job Description

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.


We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we're growing all the time.


We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.


Position:


We have an exciting opportunity for a full-time Field Service Associate to join our Service Support team on-site based in Baillieston, Glasgow.


Key responsibilities for this role will include:


To prioritise and schedule in an efficient manner, the field service engineer's jobs (installs, services, breakdowns and reworks) and to reach KPI's and targets for Companion and Local Authority
Liaise with sub-contractors to schedule prep work in a timely manner
Answering the telephone to our customers and dealing with customer enquiries in a timely manner
Providing excellent customer service at all times (both inbound and outbound calls)
Help in cross-training of existing associates and the training of new starters
Carry out other associated admin tasks outlined on associate skills matrix
Booking and confirming customer appointments via phone and post
Liaison and integration with other internal departments in the business
Adhere to GDPR directives at all times
Provide top quality customer service to clients
Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.


WHAT'S IN IT FOR YOU?


We offer a package designed to attract and retain the right level of talent for this role. We want to find a great match, so if there is something missing that is important to you, please don't let it stop you getting in touch if you think you could do a great job in this role.


23,809.50 per annum
Annual bonus scheme
33 days holiday (including bank holidays)
Company contributory pension and 3x Life Assurance cover
Flexible benefits platform with access to health care, gym membership and many high street discounts
Employee Assistance programme available to colleagues and their families, to support wellbeing
Fully funded training and development
Generous product discounts


Requirements:
GCSE Maths & English (or equivalent), literate & numerate
Must possess the ability to commute to the office located in postcode G69
Local geographic knowledge of the required area
Friendly, approachable, and polite, with a courteous telephone manner
Strong task prioritisation
Organised and proactive
Working pattern - Monday to Friday, 8.30am to 5.00pm


Other information:


We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.


Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.