Job Description

Field Service / Computer / Hardware Break-Fix Engineer
Pay Rate:

• 16.09 per hour for the first 3 months
• 16.41 per hour thereafter

Location: Field-based, Chelmsford
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 deskside support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates within service management systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence (maximum 6 penalty points).
• Legal right to work in the UK.
• No restrictions preventing the attainment of SC Security Clearance.
• Flexibility to work variable start/finish times as required by the business.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
• Hands-on experience providing L1 deskside support in Windows environments.
• Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
• Strong problem-solving ability and confidence working independently.
• Excellent communication and customer-facing skills.

Desirable

• Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh).
• Experience working in multi-site field service roles.

Skills Required