Job Description

-------------------

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com .


Every day,

Agilent Customer Support Engineers

help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.

Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our

Biomolecular Solutions

such as

Automation

,

Genomics

and

Cell Analysis

- this portfolio includes:

RTCA, imaging, microscopy, microplate readers, flow cytometry, NGS, PCR, gel electrophoresis, spectroscopy

...

Your main responsibilities will be:

Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities Contact customers in a timely manner and schedule services efficiently Connect with manager and sales team to understand and meet customer needs and expectations Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures Complete administrative paperwork and computer reports promptly and accurately Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites in N

orth West England

and the

Midlands

(a company car will be available to you).

Qualifications

------------------

We are looking for an individual with the following background:

U

niversity degree

in a

Life Sciences

related field (Molecular Biology, Biochemistry, Biotechnology, etc.)

Significant laboratory/

hands-on experience

with

automation, genomics

and/or

cell analysis solutions

(RTCA, imaging, microscopy, microplate readers, flow cytometry, NGS, PCR, gel electrophoresis, spectroscopy...) Full proficiency in

English

A

valid driving license

On a personal level, you are

proactive

,

outgoing

and

customer oriented

. You enjoy working both

autonomously

and as

part of a team

, to

solve various types of problems

. You have great

communications

and

interpersonal skills

to interact with many internal and external partners.

What we offer:

Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance...) Outstanding company culture Career development opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

--------------------

100% of the Time

Shift:

----------

Day

Duration:

-------------

No End Date

Job Function:

-----------------

Services & Support