Job Description

Field Service Engineer - London

Hours: 44

An excellent opportunity has arisen for a Field Service Engineer as part of the Service team. This role focuses on the provision of high-quality maintenance and technical support to customers. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.

Responsibilities and Duties

Provide exceptional service to customers within a designated region Installation of TCS John Huxley and third-party systems and products Carry out hardware and software modifications/upgrades on existing sited equipment Regular PPM maintenance of existing products Root cause analysis and removal of issues Continuous improvements in the processes and service we offer Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours including nights. Management and control of spare parts allocated to you and in your region Communication and escalation of any service issues in line with the relevant processes Flexibility to travel to cover for other regions during periods of high workload Building long-term working relationships with customers Working as part of a team or individually responding to on-site customer support requests Weekend and evening call out cover on a rota system with other regional engineers To undertake any other duties required by management to meet the needs of the business Use the TCSJH Service Management system (GEMS) accurately and in real time to aid reporting Provide a service level in line with Service Agreements Ensure call cover is maintained in the region during periods of holidays and sickness Maintain accurate boot stocks and consume parts as per the process Ensure all equipment is serviced to the required standard and on-site records accurately maintained Ensure documentation is recorded accurately

Required Skills and Abilities

Ideally, several years technical maintenance/service support experience Sound electrical/electronic background with recognised engineering qualifications an advantage Experience of Networks and server installation and maintenance an advantage PC literate with the ability to create, modify and maintain MS office documents (Excel, Word, PowerPoint) Ability to work away if required with a flexible approach to working hours and location Full UK driving license Proven organisational skills and self-motivated Previous casino experience is not necessary, and applications are welcomed from engineers with manufacturing experience
Benefits

23 day holiday per year Life Assurance - 4 times salary Company pension scheme Salary sacrifice scheme - cycle to work
Job Type: Full-time

Benefits:

Company car Company pension Cycle to work scheme
Schedule:

12 hour shift Flexitime Night shift Weekend availability
Work Location: In person