Job Description

Join us and help deliver the exceptional, every day.

and Responsibilities

The Field Supervisor (Cornerstone Account) will be responsible for a team of multi-skilled engineers in a designated location/patch, which will be a subset of a Region. These engineers will be responsible for the pro-active and reactive maintenance of passive assets in their location/patch of control. The primary role of the Field Supervisor will be to lead, support and challenge their group of engineers to deliver the best service possible. They will also be playing a hands-on engineer role working on the tools conducting reactive and preventative maintenance tasks. They will ensure their team have the knowledge, tools, and equipment to work safely, effectively, and efficiently. This is a people manager role and as such the Field Supervisor (Supported by the Regional Operations Manager) will be responsible for providing regular feedback on the performance of individuals in their team and as part of formal end of year reviews.

Main Duties

• As a Field Supervisor you will ensure you 1) Your team of multi-skilled engineers work safely and adhere to all Mitie\'s relevant Health and Safety Policies 2) Support your team to be the best they can 3) Challenge your team to be the best they can.
• Be a visible Field Supervisor to your team through all mediums available, i.e., Face2Face meetings, Site visits, Teams Calls and email communication.
• Proactive supervision of your team, completing regular site visits, to support functions such as but not limited to Quality Audits, Health and Safety Audits, Mentoring, Coaching and Training.
• Working with key internal stake holders, oversee and manage the delivery model for the attainment of preventative, reactive and quality KPI\'s in your geographical region of control.
• Drive service excellence within your teams (Motivate, Develop and Engage).
• Ensure the entire field teams are trained and accredited to the correct level to fulfil their tasks.
• Support on the recruitment of new engineers.
• Ensure we have enough engineers (Availability) on the park to deliver the work required and within SLA.
• Work with your national peers to share \xe2\x80\x9cBest Practice.\xe2\x80\x9d
• Set and continuously measure the SMART objectives of your team members.
• Adopt a \xe2\x80\x9cBe here now\xe2\x80\x9d approach, take time to listen to your team on an individual or group basis.
• Be a role model for \xe2\x80\x9cMitie First\xe2\x80\x9d self-delivery ambition and limit/reduce spend with third parties.
• Muck in and contribute your time as a hands-on engineer.
• The split between days on the tools and days spent providing supervision and associated admin is not prescriptive, but a minimum expectation would be 3 days in the field on average.
• Give positive feedback when due, inspire individuals to grow and develop.
• Address individuals\' poor performance early and put in place appropriate steps to support improvement.

Person Specification

They must have the following:

• Proven telecommunications engineering experience achieved at a team engineer/team leader level.
• Strong knowledge of Health and Safety within a field environment.
• Excellent communications skills both written and spoken with good presentation skills.
• Experience of building relationships with the peers across a delivery organisation, i.e., a mix of SOC, Field, Logistics, Health, and Safety etc.
• Confidence to step up and play a people manager role.

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder\'s role and/or the needs of the business.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we\'ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days\' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\'s a chance to scoop a top prize of \xc2\xa310,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie\'s 68,000 employees have been maintaining companies globally. We are the UK\'s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Mitie