Job Description

TK Elevator UK Ltd -- Wythenshawe, England, United Kingdom
Who we are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
TK Elevator's service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors' elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers' service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator's service technicians across the world, so they are equipped to provide highest quality service and keep customers' equipment moving.
What we expect
We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors' products to join our pioneering team in Manchester.
As a Field Support Engineer, your day to day will include:
Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
Get involved in research about new control systems and digital solutions
Assist in the development of training simulators and product test rigs
Undertake training as necessary to be at the forefront of industry and technological developments
Deliver training courses to field engineers from across Europe
Assist with the preparation of product support content for field use
Who we are looking for
Proven experience working as a field support engineer
A subject matter expert in one or more our major competitors' product lines
Excellent communication skills: verbal, telephone and written
Positive attitude, capable of working under pressure as part of a team
Confident in using your own initiative and proactive thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
Demonstrated exceptional customer service and problem-solving skills
NVQ4 (or similar) qualification an advantage
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
It is desirable if you have language skills, especially in French (Italian or German can be also considered)
What we offer
Competitive salary paid on a monthly basis
34 days holiday, inclusive of bank holidays
Attractive company pension scheme
Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
Life Assurance Scheme - 4x annual salary
Free access to premium health and wellbeing apps
Subsidised gym membership
Industry-leading enhanced maternity and paternity provision
Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
Long Service award scheme, with holiday benefits
Employee Assistance Programme
Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
Posting date: 2025/08/22
Experience level: Experienced professionals
Contract limitation: Permanent, Full Time
Work Modality: On Site
Job family: Engineering and Site Operations
Industry: Engineering & urban mobility
Job number: UK_IRL_TKE00032
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
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Benefits

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Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.###

Pension

We have various financial models to give you individual support.###

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.###

Development

Training and education programs to help you develop professionally and personally.###

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.###

Diversity

We promote an open and tolerant work culture.###

Work Life Balance

We guarantee regular working hours to support work-life balance.###

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.###

Vacation and paid time off

Paid vacation, sick leave and personal days.###

Sustainability

We act with responsibility and environmental awareness.###

Onboarding

Individual and personal support to help you get started in your new job.

Wer wir sind
Mit Kunden in uber 100 Landern, die von mehr als 50.000 Mitarbeitenden betreut werden, erzielte TK Elevator im Geschaftsjahr 2022/2023 einen Umsatz von ca. 9,3 Mrd. EUR. Wir gewahrleisten rund um den Globus ein hohes Mass an Kundenservice durch unser umfangreiches Netzwerk mit weltweit rund 1.000 Standorten. TK Elevator hat sich in den letzten Jahrzehnten als eines der fuhrenden Aufzugsunternehmen der Welt etabliert und ist nach Abspaltung vom thyssenkrupp Konzern im August 2020 eigenstandig. Den wichtigsten Geschaftsbereich des Unternehmens bildet das durch rund 25.000 Techniker reprasentierte Servicegeschaft. Das Produktportfolio reicht von standardisierten Aufzugen fur kleinere Wohngebaude bis hin zu individuell angepassten Losungen fur Wolkenkratzer. Daruber hinaus bieten wir Fahrtreppen, Fahrsteige, Fluggastbrucken sowie Treppen- und Plattformlifte an. Integrierte Cloud-basierte Losungen, wie beispielsweise unsere MAX Plattform, erweitern unser Dienstleistungsportfolio. Mit diesen digitalen Angeboten sind der urbanen Mobilitat keine Grenzen mehr gesetzt. TKE - move beyond.


Diversity, Equity & Inclusion
Bei TK Elevator verstehen, respektieren und schatzen wir, dass jeder Mensch anders ist. Wir achten jeden als Individuum. Wir sind davon uberzeugt, dass wir eine Kultur der Chancengleichheit, des gegenseitigen Vertrauens und des Respekts fordern, wenn unsere Mitarbeiter ihr authentisches Selbst zur Arbeit mitbringen und wir sie als solche anerkennen. Bei TK Elevator wollen wir uns die Vielfalt zu eigen machen und heissen jeden willkommen - unabhangig von ethnischer Zugehorigkeit, Nationalitat, Geschlecht oder Geschlechtsausdruck, Alter, sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung, Behinderung, Familienstand oder anderen gesetzlich geschutzten Eigenschaften oder Status.