Job Description

Must be based in Birmingham or nearby.

JOB SUMMARY

The Birmingham based

Field Service Technician

has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.

CORE RESPONSIBILITIES

Attend all service calls within the client SLA. Ensure the client system performs as required through on-site troubleshooting and repair. Recommend products that require replacing at clients' sites in order to get their systems working. Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you. Correct use of Mood Media service App and client portals. Maintain the correct level of buffer stock at all times. Supports and develops colleagues' knowledge within the same team and wider global teams. Works with the client satisfaction team to help better improve our client's experiences with our service teams. Performing additional duties, responsibilities, and small installation projects as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Excellent audio-visual product knowledge with experience in service and fault finding.

Knowledge of 100v and low Z audio systems used in commercial environments. Knowledge of display technology ( LCD, Projectors and LED ). Min 5 Years of industry or associated industry (within an AV environment) experience. Demonstrable and experienced with IT networks. Valid Passport with no travel restrictions. Clean Driving license Excellent written and verbal communication skills. Ability to facilitate scheduled deadlines and manage multiple projects. Knowledge of control systems, Q-SYS, Crestron would be an advantage.

IDEAL CHARACTERISTICS

Working with Change Customer-Centric Approach Managing Self and other team members High Level of Customer Focus and Contact Understanding the Business IT knowledge and ability Good Level and detailed AV Product knowledge and awareness Flexible on working hours to meet the business needs Be available to work outside of normal working hours as required.

DEVELOPMENT GOALS

Enhanced training and certification Career progression.

AREAS OF MEASUREMENT

KPI - Cost per Call. KPI - 1st Time fix * KPI - SLA achievement for tasks.