Job Description

Description

This role offers an excellent opportunity to investigate files from a strategic standpoint and help to implement future credit hire strategies.

The role of the File Handler assistant is to take responsibility for reviewing viability and if appropriate issuing pre-action disclosure applications at Court and handling the claims to their conclusion. In addition, you would be responsible for adhering to strategies and undertaking tasks under the guidance of the File Handlers on litigated credit hire claims which will hopefully lead to a significant savings for our Insurer clients.

Key Accountabilities

Acknowledging instructions, initially liaising with client's, Court and parties. Triaging incoming claims for suitability to issue a pre-action disclosure application. Drafting appropriate Court documentation to issue the application. Filing appropriate documentation at Court and serving upon any third parties where applicable. Liaise with the Insured and witnesses with a view to drafting witness statements. Obtain additional information and/or documentation from the insurer client and/or third parties to progress the negotiations. Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales. Obtaining additional information and/or documentation as required from parties. To provide general assistance and ad hoc duties to support the lead File Handlers as and when required. To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients.



To ensure compliance with the SRA Code of Conduct



Working Hours

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton

Experience, Skills and Qualifications

Some experience of working within a legal environment or alternatively holds an appropriate qualification. Experience of negotiating with and influencing 3rd parties to obtain information. Strong organisational skills, together with the ability to prioritise their workload. Able to effectively work to set deadlines. Demonstrable experience of; Following a semi-prescribed programme of work Dealing with calls and enquiries from customers, suppliers and/or the public. Gathering and recording information. IT Literate: Proficient in MS Office (notably Excel, Word and Outlook) Experience of using a Claims/Case Management system. Proficient in the use of alpha numerical filing systems GCSE grade A-C in Maths and English



Adhere to the Keoghs Values

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.