Job Description

Job Category: Finance
:
Job Title: Finance Assistant - Customer Payments
Contract Type: Fixed term for 12 months
Salary: 24,812.12 (27,254.89 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Finance Assistant - Customer Payments
You will carry out financial and administrative duties to ensure the effective processing of rent payments to support Customer Services. This will include monitoring the receipt of and uploading payment schedules, scanning correspondence and resolving issues in line with agreed policies and procedures
About you
We are looking for someone with

• Experience of processing customer payments, preferably processing rent payments within a housing environment.
• Proficient in the use of MS Excel.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Results focused with the ability to take ownership of tasks.

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile

• Carry out the full range of financial and administrative activity required to process income from a variety of sources on to rent accounts, including monitoring the receipt of and uploading payment schedules, scanning correspondence and resolving issues in line with agreed policies and procedures.
• Provide clear, supportive and accurate advice to customers and colleagues via the telephone or in writing, on Customer Payments policies and procedures, including signposting and escalating as appropriate to ensure effective resolution.
• Develop effective relationships with internal and external stakeholders as appropriate, including Local Authorities and Government Departments to ensure rent payments are progressed efficiently and accurately, escalating as appropriate for line management intervention as required.
• Ensure adherence to financial controls and internal business processes, in line with the service level agreement, to effectively support Customer Services.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.

Person specification
Knowledge, Skills and Experience
Essential

• Experience of processing customer payments, preferably processing rent payments within a housing environment.
• Proficient in the use of MS Excel.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Results focused with the ability to take ownership of tasks.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Excellent team player who can work flexibly to meet business requirements.

Desirable

• Experience of working within a housing environment.

About Us:
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Skills Required