Job Description

The role involves delivering finance, benefit, and debt services to referrals from Wales Probation Service, working full-time across various locations in Wales. Key responsibilities include providing person-centred support, maintaining relationships with external agencies, and meeting contractual targets. Candidates should have relevant experience, strong communication skills, and knowledge of safeguarding practices. The application deadline is 17th August 2025.

Responsible to:

Financial Wellbeing Manager

Responsible for:

Delivery of Finance, Benefit and Debt services to referrals made by Wales Probation Service

Hours:

Full Time, 35 hours per week (flexible hours)

Grade:

Band 2

Location:

Interventions will be delivered across various locations in Wales

Holiday:

30 days + bank and statutory holidays

Salary:

25,500 per annum
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Sunday, 17th August 2025 at 11.00pm
We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time.




Please note this role requires Enhanced Adult DBS checks. The contract also requires clearance through HMPPS vetting.
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

(1) Key Deliverables

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Provide person-centred support to a caseload of service users who will either be serving community sentences or have been released from prison. Undertake assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved. Create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required. Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required. Develop and maintain positive working relationships with external agencies including Probation, Prisons, partners, and others who will assist in achieving prescribed outcomes for service users. Work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards. Using agreed CRM databases, record all activity relating to caseload ensuring all information is recorded within agreed deadlines. Provide updates and reports where required using a range of formats. Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events. Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.

(2) Knowledge & Experience

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When completing your application form please address the points marked with (A) set out below.

Experience of working within male adults in the criminal justice system whether in the community or in prisons (A) Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused (A) Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project. Substantial recent experience of providing specialist money and/or Welfare benefit advice(A) Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines (A) An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services (A). Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues. Familiar with relevant legislation, regulations, guidance codes of practice and industry standards (A) Wide range of money advice knowledge, budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and a wide range of welfare benefits.(A) An understanding of Quality Assurance processes. ####

Skills and Abilities

Ability to assess clients' needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching (A). An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support (A) Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them. Excellent verbal and written communication skills to ensure effective reporting and customer service. Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom) (A) Effective interpersonal and relationship building skills including ability to develop strong professional working relationships (A) Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive. Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places. Ability to be a flexible and co-operative member of a team Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team. (A) Welsh Language would be desirable. Full drivers licence and access to a vehicle is desirable. ####

Qualifications

Evidence of training in money and/or welfare benefits advice from an accredited training provider. Higher level certificate in money and/or welfare benefit advice from accreditation (e.g IMA, CPAG, WiserAdviser) providers

(3) About Us

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In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

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1. Download the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Sunday, 17th August 2025 at 11.00pm.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.