Job Description

Overview of the Role:

The Finance & Client Accounts Manager will be responsible for overseeing all financial operations related to the home care service, ensuring accurate billing, efficient financial management, and compliance with relevant regulations. This role will manage client accounts, monitor contract performance, liaise with local authorities and private clients on invoicing matters, and provide financial reports to the senior management team. The position plays a key role in maintaining financial health, ensuring cash flow stability, and supporting the sustainable growth of the business.

Key Responsibilities:

Full Client Accounts Management:

o Manage the entire financial accounts lifecycle for the home care service, including creating and issuing invoices, processing incoming payments, reconciling accounts, and maintaining a robust credit control process.

o Ensure all financial transactions are recorded accurately in accounting software, with particular attention to client-specific requirements such as individual service agreements, care packages, and funding arrangements.

o Oversee separate accounting streams for private clients, local authority contracts, and NHS-funded packages, ensuring accurate allocation of payments.

Contract & Funding Management:

o Monitor all local authority, NHS, and private care contracts to ensure compliance with financial terms and service delivery milestones.

o Manage the invoicing schedule in line with contract payment cycles, ensuring prompt submission and follow-up for all outstanding payments.

o Address and resolve discrepancies or disputes in billing with commissioning bodies or clients, maintaining accurate supporting documentation.

Regulatory & Compliance Oversight:

o Maintain complete and accurate financial records in line with UK accounting standards and CQC-related financial requirements for care providers.

o Liaise with auditors during audits and ensure the business is always prepared for regulatory inspections.

Stakeholder Relationship Management:

o Build and maintain strong working relationships with clients, local councils, NHS representatives, and funding bodies.

o Act as the main point of contact for financial queries, ensuring prompt and professional resolution.

Team Supervision & Systems Management:

o Supervise finance support staff, assigning tasks, monitoring performance, and providing training where necessary.

o Lead the implementation and optimisation of management systems, ensuring efficient workflows and accurate data capture.

Data Security & Confidentiality:

o Ensure all financial data is stored securely and accessed only by authorised personnel.

o Regularly review data protection processes to ensure compliance with GDPR and industry best practices.

o Maintain discretion and confidentiality in handling sensitive client and business information.

Job Type: Full-time

Pay: 34,800.00-44,700.00 per year

Benefits:

Additional leave Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking On-site parking Referral programme Relocation assistance Sick pay UK visa sponsorship
Work Location: Hybrid remote in Luton LU4 8JS

Reference ID: INNOVA-FCM
Expected start date: 15/09/2025