Job Description

End Date Monday 02 June 2025
Salary Range 383,411 - 398,130
Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share
Summary .

JOB TITLE: Finance & Efficiency Senior Manager.
SALARY: 383,400pa to 398,000pa plus the benefits listed below.
LOCATION: Bristol Leeds, Edinburgh.
HOURS: 35 hours, full time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at the listed hubs.
This role liaises closely with IP&Is Customer Services (CS) leadership and would suit someone highly motivated /proactive, with a Finance Qualification and a finance (or high financial literacy) background.
Want to hear more?
You would be joining Customer Services at an exciting time as we embark on transforming the operation to deliver a market-leading service proposition by leveraging technology and enhancing the skills and processes of colleagues. The role will be working closely with IP&Is Customer Services (CS) leadership team, supporting the area through a major IP&I-wide transformation initiative (CS Vision). The role will be to deliver influential insight and advice on finances, opportunities, and the benefits CS is delivering.
The role includes proactively building a network with the wider teams (Operations areas, Data & Analytics, Central Finance, etc) to gain a deep understanding of how CS works financially to:
1) Advise leadership on financial matters.
2) Identify, plan, and proactively drive financial and customer improvement opportunities.
3) Develop and drive the overall CS benefits roadmap.
Why Lloyds Banking Group
Like the modern Britain we serve, were evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. Were growing with purpose. Join us on our journey and you will too!
What you will be doing:
Financial Insights and Advice
Actively develops a network with CSs operational areas and the wider business, fostering a deep understanding of how each area of CS operates financially, IP&Is financial processes, and reporting cycles.
Provides insights and advice to CSs leadership on finance matters, budget, risks, controls, opportunities, etc.
Acts as key point of contact for all CS transformation (Customer Service Vision) financial items, helping drive the change from a Finance lens.
Develops materials for CS (and wider IP&I) Leadership on CSs financial position, opportunities, and benefits.
Reviews, challenges, and highlights financial risks in quarterly/annual budget and forecast cycles
Works with IP&Is Customer Services (CS) Finance Partner to develop and monitor the budget plan for CS, technical recommendations, financial treatments, etc. Using knowledge and network or drive the financial position, providing SME advice and challenge as required.
Identify and Drive Opportunities
Liaise with Central Finance to develop a deep understanding of CSs cost base
Foster a network with the owners of the cost bases, the Operations leads, and business leads to identify and assess opportunities to 1) reduce cost where not needed, and/or 2) drive customer benefit.
Chairing periodic sessions with the wider group to identify and manage potential opportunities.
Where applicable, proactively shape, and track those opportunities.
For certain opportunities, responsibilities will also include managing the realisation of those opportunities.
Produce periodic reporting and present on the progress of the additional opportunities.
Developing and Running Benefits Roadmap
Develop a framework for monitoring the benefits the teams across CS and wider IP&I are delivering
Proactively foster relationships with the leads running each initiative, gaining an understanding of those initiatives and what benefits they provide
Chair regular benefits alignment sessions to agree the latest benefits position
Track and regularly report on the benefits position and forecast.
About you
Finance qualification (ACA, ACCA, CIMA, etc).
Extensive experience in identifying financial savings opportunities.
Experience in driving the realisation of those savings opportunities.
Experience in advising and providing insights to Director and Head of Function level stakeholders.
Strong verbal and written communication skills with the ability to make the complex simple.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And its why we especially welcome applications from under-represented groups. Were disability confident. So, if youd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus.
Share schemes including free shares.
Benefits you can adapt to your lifestyle, such as discounted shopping.
30 days holiday, with bank holidays on top.
A range of wellbeing initiatives and generous parental leave policies
If youre excited by the thought of becoming part of our team, get in touch.
Wed love to hear from you
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.