Job Description

It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.


We are now creating a brand-new NEO readiness team, which will be the backbone of the provision of service testing all the way through to business readiness over the next few years. This role is just one of the exciting openings we have for experienced professionals who can bring proven service knowledge and experience, coupled with a passion to help to shape the future of our organisation. This will not be without its challenges and will demand tenacity, outcome focus, and extraordinary adaptability. You'll stretch your skills portfolio like never before, tackling challenges head-on in a fast-paced, ever-changing environment where being comfortable with being uncomfortable is essential.


The role of the Service Implementation SME will be integral to supporting a seamless delivery of the new operation service through the new Workday capability. This will be performed by working closely with our UKSBS Finance Services Operations team, our Service Implementation Leads and other UKSBS teams involved in the implementation and transition of the system and services


The Service Implementation SME role will be central to supporting the implementation of a new Order to Cash service to government departments within the Matrix cluster. You will provide key contributions through all the testing, implementation and run phases of the Matrix Programme.


Your knowledge will be instrumental in the Order to Cash workstream, ensuring compliance, efficiency, and best practice integration. You will be contributing to the transition from legacy systems to next-generation operations while aligning services with public sector needs and expectations.


Duties will include, but not limited to the following:


Support in completion of project deliverables and tasks, as assigned by Service Implementation Leads including, create and provide feedback on process solutions, create and review user stories for testing and conduct testing in multiple phases Support in service readiness and service acceptance, including create and review all required process documentation, process flows and Standard Operating Processes Participate in workaround solution design and training needs analysis, plans, schedules, content and delivery Provide input and support execution of Order to Cash Service Change Management activities, including Change impact assessments, team communication content development and delivery, knowledge article and content development as well as co-design stakeholder messaging in conjunction with Service Implementation Leads Provide content knowledge, expertise, guidance and input for areas of respective existing expertise and new services Give advice with respect to project deliverables and risks, identifying and raising any roadblocks or barriers Assist with time estimations for project planning, as applicable Support onboarding of new staff members for Matrix Embrace and role model New Ways of Working and be a Change Ambassador within the department for Matrix & Neo

To be considered for the role, you will need the following:


Extensive experience and knowledge within the Order to Cash workstream covering Customer invoicing, Receipting and banking, together with Dunning and Debt Collection Good knowledge of a SaaS ERP solution (Ideally Workday but other ERP solutions will be considered) Confidence to challenge assumptions and flag risks proactively, offering practical solutions High level of attention to detail, ensuring accuracy of data, processes and documentation First-class communication skills, both written and oral Excellent stakeholder engagement A pro-active and problem-solving approach with a clear focus on delivery Experience of working within test phases of project implementation. Knowledge of AI and automation in operational processing and how it enhances efficiency would be highly advantageous Experience in using data-driven insights to inform operational improvements would be beneficial Understanding of wider Government Accounting
In return for your skills and experience, we can offer you flexible and remote working options for a 37hr week (full time) with start and finish times between 8am - 6pm, or part time hours to suit.


Please note, within this role there will be elements that may require you to work in one of our other locations or elsewhere on occasion

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.


We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.


UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.