Job Description

The Opportunity

Salary:

32,597 to 35,412per annum

Working Pattern:

Full time, 37 hours per week

Location:

County Hall, Chichester and working from home (Hybrid working)

Interview date:

w/c 05 January 2026



In this role you will provide welfare benefits advice and support, as well as financial assessment services, to adult social care clients in receipt of chargeable services. You will provide telephone and face to face support; deliver professional advice on welfare benefits and assessments; provide support to complete forms and follow up benefit claims to ensure entitlements are realised; and gather financial information and undertake financial assessments to determine individual contributions.



You will work as part of a team liaising with managers across services and with outside agencies to provide an efficient and effective customer focussed service.



The job involves regularly working with people, dealing with subject matter that requires sensitivity and empathy, for example when dealing with people who may be upset, confused or occasionally defensive.

What are we looking for?

You will demonstrate excellent communication and interpersonal skills in order to advise customers and members of the public on potentially complex information. You will be able to exercise sensitivity and empathy when working with and advising members of the public on issues which could be sensitive or difficult. You will be able to effectively manage your workload and manage priorities to deliver a high-quality financial assessments and welfare benefits service. You will be comfortable responding independently to unanticipated problems or situations, such as the need to present information in a different way to enable a client with a sensory impairment or other disability to understand. You will be proactive with a can-do attitude, as well as being a good team player, keen and able to work collaboratively with stakeholders and partners to achieve outcomes within a complex operating environment.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the attached.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide a great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:


an excellent

local government pension scheme

generous holiday entitlement of

27

days (plus opportunity to buy additional leave) a range of flexible working options, depending on your job role maternity, paternity, dependency and adoption leave volunteering opportunities training and development opportunities, including coaching and mentoring a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over 1,000 a year through our West Sussex Choices benefits platform (see our

Staff discounts page

if you are a business looking to offer a discount) health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans

For a full list this can be found at our

Rewards and Benefits page.

Further information

The reference number for this role is

CRS01005

.



For issues or queries regarding your application please contact

hrrecruitment@westsussex.gov.uk

.

To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to a Basic DBS check, 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.



We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our

application help

page.





CC



Job Reference: CRS01005