Job Description

Are you passionate about supporting people through life's financial challenges? Do you thrive in a caring, customer focused environment where your empathy, resilience, and problem solving skills truly matter? If you're looking for a role where you can make a meaningful impact and be part of a team that puts people first, we'd love to hear from you!

We're looking for a confident and compassionate Financial Support Adviser with excellent telephone skills and a genuine desire to help others. You'll be part of a close knit team, working together to support mortgage customers through times of financial difficulty. This role involves having honest and sometimes challenging conversations, so being calm, empathetic, and solution focused is key.

Click apply to find out more and submit your application today!

Salary and working hours

Starting salary 27,500.00 per annum

Monday to Friday 8:45am 5:00pm (36.25 hours per week)

Hybrid working, 1 / 2 days per week from our Head Office (Cambridge)

The Cambridge will reward you with

Sharing in Success bonus (discretionary)

Annual holiday - 24 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday

Vitality private health care, which includes discounts for cinema tickets, Cafe Nero, and other lifestyle products

Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more

Beneficial staff mortgage rate

Group pension scheme - where you pay in 4%, following probation, we pay in 12%

Support for learning and personal development within your role

Opportunities to progress your career in general

Come and join a thriving independent mutual, where your contribution will help our customers.

Job Types: Full-time, Permanent

Pay: 27,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Flexitime Free parking Life insurance On-site parking Private medical insurance Profit sharing Referral programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Cambridge CB5 8EG