Job Description

The role involves supporting the delivery of Financial Wellbeing services for offenders and prison leavers across Wales, focusing on debt, welfare benefits, and financial advice. It requires operational management, staff supervision, and collaboration with stakeholders. St Giles Trust values lived experience, equity, and diversity, offering a supportive environment for personal and professional growth.

Responsible to:

Financial Wellbeing Manager
Rheolwr Lles Ariannol

Responsible for:

Delivery of Finance, Benefit and Debt services to referrals made by Wales Probation Service
Darparu gwasanaethau cyllid, budd-daliadau a dyled i bobl wedi'u hatgyfeirio o Wasanaeth Prawf Cymru.

Hours:

Full Time, 35 hours per week (flexible hours)

Fixed Term until 28th February 2027

Llawn Amser, 35 awr yr wythnos (oriau hyblyg)

Grade:

Band 4

Location:

Pan Wales, can be based in the office in: Wrexham, Cardiff, Newport, Swansea
Darperir ymyriadau ar draws amrywiaeth o leoliadau yng Nghymru. Mae ein prif swyddfeydd yng Nghaerdydd, Bae Colwyn, Casnewydd, Abertawe a Wrecsam. Telir lwfans milltiroedd i dalu am gostau teithio sy'n gysylltiedig a busnes.

Holiday:

30 days + bank and statutory holidays
30 diwrnod + gwyliau banc a statudol

Salary:

29,500 per annum
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Wednesday, 22nd October 2025 at 9.00am




Please note this role requires Enhanced Adult DBS check

Vetting process will be in accordance with Cabinet Office Baseline Personnel Security Standards (BPSS) and will include Enhanced DBS check. The contract also requires clearance through HMPPS vetting.

Bydd proses fetio yn unol a Safonau Diogelwch Sylfaenol ar gyfer Personel (BPSS) Swyddfa'r Cabinet, a bydd yn cynnwys gwiriad DBS Manwl. Mae'r contract hefyd angen cliriad drwy fetio HMPPS.

Please note the vetting process can take a few months to complete.

St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.


The Wise Group is a leading social enterprise working to lift people out of poverty. As an enterprise, we build bridges to opportunity for the most vulnerable in our society. Our team does this through mentoring support, employment, skills, and energy advice. Every day we support our customers into jobs, work to lift people out of fuel poverty, and help people coming out of prison to build a better future. Our work is varied and underlying everything we do is a passion and commitment for social justice and a fairer society for all.


St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Financial Wellbeing Services for across Wales. These services will involve a range of financial support and advice to community offenders and prison leavers.


You will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of financial wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following (but not limited to):

Advising and supporting clients who are experiencing money problems. Identifying and dealing appropriately with emergency financial situations. Completing the debt advice process with clients by providing advice on a range of debt solutions and strategies and where appropriate provide help and support to enable the client to implement suitable strategies and debt solutions. Providing advice on welfare benefit matters where appropriate including benefit checks, sanctions, applications, mandatory reconsiderations and appeals. Where appropriate make referrals to other agencies who can provide more specialist assistance. Identifying accompanying issues which may be relevant to the client's situation. I particular related to the client's financial health.
Identifying accompanying issues which may be relevant to the client's situation. In particular related to the client's financial health.


You will be part of a comprehensive name of the team/function service delivering across St Giles Trust that is mindful of, and promotes our Vision, Mission, Values, and strategic aims.

We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with.

(1) Key Deliverables

-------------------------

Provide person-centered specialist support to a caseload of service users who will either be serving community sentences or have been released from prison. Undertake assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved. Create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required. Support the wider team with specialist queries relating to finance, benefit, and debt. Develop and maintain positive working relationships with external agencies including Probation, Prisons, partners, and others who will assist in achieving prescribed outcomes for service users. Work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards. Using agreed CRM databases, record all activity relating to caseload ensuring all information is recorded within agreed deadlines. Provide updates and reports where required using a range of formats. Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events. Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users. Proactively adopt continuous professional development in relation to changes within the finance, benefit, and debt sector.

(2) Person specification

-----------------------------


When completing your application form please address the points marked with (A) set out below.

Experience

Experience of working with male adults in the criminal justice system whether in the community or in prisons and / or experience of engaging successfully with people displaying challenging behaviour, (for example those who have complex needs, or who are reluctant to discuss their needs).

(A)

Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project. Substantial recent experience of providing specialist money and Welfare benefit advice.

(A)

Qualifications

Evidence of training at specialist level in money and/or welfare benefits advice from an accredited training provider.

(A)

Higher level certificate in money and/or welfare benefit advice from accreditation (e.g. IMA, CPAG, WiserAdviser, CertMap) providers.

(A)

Knowledge

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines.

(A)

An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services.

(A)

Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues. Familiar with, and maintains knowledge of, relevant legislation, regulations, guidance codes of practice and industry standards.

(A)

Specialist knowledge on money advice, budgeting, dealing with complex debt issues, County Court/High Court options, insolvency options, housing debt, DRO's, business debt queries, and a wide range of welfare benefits.

(A)

An understanding of Quality Assurance processes.

Skills & Abilities

Ability to assess clients' needs and provide tailored, client-led specialist support through action planning and interventions involving advice, guidance, advocacy, and coaching.

(A)

An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support.

(A)

Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them. Ability to negotiate with third party organisation in respect of dealing with complex financial issues. Excellent verbal and written communication skills to ensure effective reporting and customer service. Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (e.g. Microsoft Teams, Zoom).

(A)

Effective interpersonal and relationship building skills including ability to develop strong professional working relationships. Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive. Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places. Ability to be a flexible and co-operative member of a team, enabling you to work resiliently under pressure to meet deadlines and work on own initiative as part of the team.

(A)

Welsh Language would be desirable. Full drivers licence and access to a vehicle is desirable.

Attitude

Commitment to consultative and collaborative ways of working. Commitment to and understanding of safeguarding and professional boundaries.

(A)

Respect for the values and ethos of St Giles Trust. Personal and professional integrity. Positive attitude towards staff and our Peers. Drive, enthusiasm and determination to lead the team and strategy in order to deliver targets.

(A)

Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect. Awareness of and commitment to working in line with the Trust's environmental and Sustainable Procurement policies and with environmental best practice generally.

CRYNODEB

Mae

St Giles

yn elusen cyfiawnder cymdeithasol arobryn sy'n defnyddio arbenigedd a phrofiadau byw blaenorol go iawn i rymuso pobl nad ydynt yn cael yr help y mae ei angen arnynt. Pobl sy'n cael eu dal yn ol gan dlodi, camfanteisio, cam-drin, trin dibyniaeth neu broblemau iechyd meddwl, wedi eu dal mewn troseddu, neu gyfuniad o'r materion hyn ac eraill. Rydym yn dangos i bobl bod ffordd o adeiladu dyfodol gwell, iddyn nhw eu hunain a'r bobl sy'n bwysig iddynt, a'u helpu i greu hyn drwy gymorth, cyngor a hyfforddiant.


Mae

The Wise Group

yn fenter gymdeithasol flaenllaw sy'n gweithio i godi pobl allan o dlodi. Fel menter, rydym yn pontio i gyfleoedd i'r rhai mwyaf agored i niwed yn ein cymdeithas. Mae ein tim yn gwneud hyn drwy gymorth mentora, cyflogaeth, sgiliau, a chyngor ar ynni. Bob dydd rydym yn cynorthwyo ein cwsmeriaid i gael swydd, gweithio i godi pobl allan o dlodi tanwydd, a helpu pobl sy'n gadael y carchar i adeiladu dyfodol gwell. Mae ein gwaith yn amrywiol, ac yn sail i bopeth a wnawn mae angerdd ac ymrwymiad dros gyfiawnder cymdeithasol a chymdeithas decach i bawb.


Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel a ategir gan staff sydd a phrofiad byw a chymhwysedd diwylliannol. O ganlyniad, rydym wedi cael contractau i ddarparu Gwasanaethau Cyllid, Budd-daliadau a Dyled i Gymru. Bydd y gwasanaethau hyn yn cynnwys ystod o gefnogaeth i droseddwyr cymunedol a phobl sy'n gadael y carchar, i adnabod ac ymdrin ag ystod o faterion a rhoi cyngor a chefnogaeth ar ddyled, cyllid a budd-daliadau lles. Bydd y gwasanaeth yn helpu cleientiaid i adnabod y rhwystrau sy'n llesteirio cynnydd wrth ddelio ag anawsterau ariannol.


Byddwch yn rhan o dim amlasiantaeth sy'n darparu cymorth sy'n canolbwyntio ar yr unigolyn, sy'n canolbwyntio ar fynd i'r afael ag ystod o faterion lles ariannol y mae defnyddwyr gwasanaeth y cyfeirir gan y Gwasanaeth Prawf yn eu hwynebu. Bydd ymyriadau'n canolbwyntio ar ymdrin a'r canlynol (ond heb eu cyfyngu i):

Cynghori a chynorthwyo cleientiaid sy'n profi problemau ariannol. Adnabod a delio'n briodol a sefyllfaoedd ariannol brys. Cwblhau'r broses cyngor ar ddyled gyda chleientiaid drwy ddarparu cyngor ar ystod o ddatrysiadau a strategaethau dyled, a, lle bo'n briodol, darparu cymorth a chefnogaeth i alluogi'r cleient i weithredu strategaethau addas a datrysiadau dyled. Darparu cyngor ar faterion budd-dal lles lle bo hynny'n briodol, gan gynnwys gwiriadau budd-daliadau, sancsiynau, ceisiadau, ailystyriaethau gorfodol ac apeliadau. Lle bo'n briodol, gwneud atgyfeiriadau i asiantaethau eraill sy'n gallu darparu cymorth mwy arbenigol. Nodi materion cysylltiedig a allai fod yn berthnasol i sefyllfa'r cleient; yn benodol, mewn perthynas ag iechyd ariannol y cleient.
Byddwch yn rhan o enw cynhwysfawr o'r gwasanaeth swyddogaeth/tim sy'n gweithio ar draws Ymddiriedolaeth St Giles, sy'n ymwybodol o, ac yn hyrwyddo ein gweledigaeth, ein cenhadaeth, ein gwerthoedd a'n nodau strategol.

Rydym yn annog ceisiadau os ydych wedi gweithio ar brosiect cymorth a arweinir gan gleient yn y gorffennol; neu wedi cael profiadau niweidiol personol megis digartrefedd, camddefnyddio sylweddau, dyled, ymwneud a gangiau etc. Bydd hyn yn cynnwys profiad o'r system cyfiawnder troseddol, wedi treulio dedfryd o garchar, neu yn treulio dedfryd mewn carchar o hyd. Bydd angen i chi ddangos sut mae eich profiad byw yn cefnogi eich gallu i gyflawni'r rol er budd y cleientiaid rydym yn gweithio gyda nhw.

Nodau Allweddol

Darparu cefnogaeth arbenigol sy'n canolbwyntio ar unigolion i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu wedi cael eu rhyddhau o'r carchar. Cynnal asesiadau a chynlluniau gweithredu gyda defnyddwyr gwasanaeth unigol, a fydd yn arwain at gyflawni canlyniadau amserol a rhagnodedig. Creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer sy'n ystyriol o drawma er mwyn hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth. Cyflwyno amrywiaeth o ymyriadau i ddefnyddwyr gwasanaeth, sy'n cyfrannu at gyflawni canlyniadau rhagnodedig, gan gynnwys sesiynau gwaith gr?p lle bo angen. Cefnogi'r tim ehangach gydag ymholiadau arbenigol sy'n ymwneud a chyllid, budd-daliadau a dyled. Datblygu a chynnal perthnasoedd gwaith cadarnhaol gydag asiantaethau allanol, gan gynnwys y Gwasanaeth Prawf, Carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i gyflawni canlyniadau rhagnodedig ar gyfer defnyddwyr gwasanaeth. Gweithio tuag at dargedau a chanlyniadau y cytunwyd arnynt, o fewn amserlenni y cytunwyd arnynt, ac yn unol a safonau ansawdd penodedig. Gan ddefnyddio cronfeydd data CRM y cytunwyd arnynt, cofnodi'r holl weithgarwch sy'n ymwneud a llwyth achosion, gan sicrhau bod yr holl wybodaeth yn cael ei chofnodi o fewn y terfynau amser y cytunwyd arnynt. Darparu diweddariadau ac adroddiadau yn ol y gofyn, gan ddefnyddio ystod o fformatau. Cynrychioli partneriaeth St Giles Wise yn gadarnhaol ym mhob cyfarfod allanol, gan gynnwys cynadleddau, seminarau a digwyddiadau eraill. Mabwysiadu ymagwedd ddysgu o'r rol yn rhagweithiol, gan wella sgiliau a gwybodaeth i barhau i ddarparu gwasanaeth o ansawdd uchel i ddefnyddwyr gwasanaeth. Mabwysiadu datblygiad proffesiynol parhaus yn rhagweithiol mewn perthynas a newidiadau o fewn y sector cyllid, budd-daliadau a dyled.
Beth rydym yn chwilio amdano gennych -

Manyleb Person

Wrth lenwi eich ffurflen gais, atebwch y pwyntiau sydd wedi'u marcio ag

(A)

a nodwyd isod.

Profiad

Profiad o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol, boed yn y gymuned neu mewn carchardai, a/neu brofiad o ymgysylltu'n llwyddiannus a phobl sy'n arddangos ymddygiad heriol, (er enghraifft y rhai sydd ag anghenion cymhleth, neu sy'n amharod i drafod eu hanghenion).

(A)

Profiad o weithio gydag asiantaethau partner, naill ai fel rhan o dim amlasiantaeth sy'n gweithio tuag at amcanion cyffredin neu drafod i sefydlu cysylltiadau i hyrwyddo nodau prosiect. Profiad sylweddol diweddar o ddarparu cyngor arbenigol ar arian a budd-daliadau lles.

(A)

Cymwysterau

Tystiolaeth o hyfforddiant ar lefel arbenigol mewn arian a/neu gyngor ar fudd-dal lles gan ddarparwr hyfforddiant achrededig.

(A)

Tystysgrif lefel uwch mewn arian a/neu gyngor ar fudd-dal lles gan ddarparwyr achrediad (e.e. IMA, CPAG, WiserAdviser, CertMap).

(A)

Gwybodaeth

Gwybodaeth a dealltwriaeth o ofynion rheoli llwyth gwaith, gan gynnwys cynnal a diweddaru cofnodion, parhau i ganolbwyntio ar nodau'r cynllun gweithredu, a chadw at derfynau amser.

(A)

Dealltwriaeth a gwybodaeth am y rhwystrau y mae pobl ag anghenion cymhleth a lluosog yn eu hwynebu, yn ogystal a gwasanaethau cymorth arbenigol perthnasol.

(A)

Gwybodaeth o ac ymrwymiad i arferion a pholisiau diogelu, a'r gallu i hyrwyddo diogelu ymhlith cleientiaid a chydweithwyr agored i niwed. Cyfarwydd a, a chynnal gwybodaeth o, deddfwriaeth, rheoliadau, codau ymarfer a safonau diwydiant perthnasol.

(A)

Gwybodaeth arbenigol o gyngor ariannol, cyllidebu, delio a materion dyled cymhleth, opsiynau Llys Sirol/Uchel Lys, opsiynau ansolfedd, dyled tai, DRO, ymholiadau dyled busnes, ac ystod eang o fudd-daliadau lles.

(A)

Dealltwriaeth o brosesau Sicrhau Ansawdd.

Sgiliau a Galluoedd

Gallu i asesu anghenion cleientiaid a darparu cefnogaeth arbenigol wedi'i theilwra dan arweiniad cleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi.

(A)

Gallu i weithio'n sensitif gyda chleientiaid, gan ddefnyddio strategaethau sy'n ystyriol o drawma, gwrando'n weithredol a gallu defnyddio ystod o ddulliau cyfathrebu wrth ddarparu gwybodaeth a chefnogaeth.

(A)

Gallu i ddod o hyd i ffyrdd arloesol o weithio gyda defnyddwyr gwasanaeth i nodi a dod o hyd i ddatrysiadau gwybodus i'r heriau y maent yn eu hwynebu. Y gallu i drafod gyda sefydliadau trydydd parti o ran delio a materion ariannol cymhleth. Sgiliau cyfathrebu llafar ac ysgrifenedig ardderchog i sicrhau gwasanaeth cwsmeriaid ac adrodd effeithiol. Sgiliau TG cryf, gan gynnwys profiad profedig o ddefnyddio Word, Excel ac Outlook mewn amgylchedd gwaith tebyg. Mae hyn yn cynnwys gallu defnyddio llwyfannau cyfathrebu fideo ar-lein (e.e. Microsoft Teams, Zoom).

(A)

Sgiliau rhyngbersonol a meithrin perthynas effeithiol, gan gynnwys gallu i ddatblygu perthnasoedd gweithio proffesiynol cryf. Gallu i ddatblygu a chynnal amgylchedd yn y gweithle sy'n ddiogel ac yn gefnogol, gan alluogi eich cydweithwyr a defnyddwyr gwasanaeth i ffynnu. Gallu i gyfrifo risg a rhoi gweithdrefnau diogelwch ar waith wrth ymgysylltu a defnyddwyr gwasanaeth yn eu cartref neu mewn mannau cyhoeddus. Y gallu i fod yn aelod hyblyg a chydweithredol o dim, gan eich galluogi i weithio'n wydn o dan bwysau i fodlono terfynau amser, a gweithio ar eich menter eich hun fel rhan o'r tim.

(A)

Byddai medru'r iaith Gymraeg yn ddymunol. Mae trwydded yrru lawn a mynediad at gerbyd yn ddymunol.

Agwedd

Ymrwymiad i ffyrdd ymgynghorol a chydweithrediadol o weithio. Ymrwymiad a dealltwriaeth o ddiogelu a ffiniau proffesiynol.

(A)

Parchu gwerthoedd ac ethos Ymddiriedolaeth St Giles. Gonestrwydd personol a phroffesiynol. Agwedd gadarnhaol at staff a'n cymheiriaid. Hybu brwdfrydedd a phenderfyniad i arwain y tim a'r strategaeth er mwyn cyflawni targedau.

(A)

Ymwybyddiaeth ac ymrwymiad i arferion a pholisiau cyfle cyfartal ac amrywiaeth, a'r gallu i hyrwyddo amrywiaeth a thrin cydweithwyr a chleientiaid yn deg a chyda pharch. Ymwybyddiaeth o ac ymrwymiad i weithio yn unol a pholisiau Amgylcheddol a Chaffael Cynaliadwy yr Ymddiriedolaeth, a'r arfer gorau amgylcheddol yn gyffredinol.

(3) About Us

-----------------


In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

-------------------



1.

Click HERE to download

the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Wednesday, 22nd October 2025 at 9.00am.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.