Job Description

Fire & Security Service Engineer

Base Location:

Cheltenham (GL51)

Ideal Candidate Locations:

Oxford / Oxfordshire area

Cheltenham

North of Cheltenham

(Worcester to South Birmingham corridor)

Salary:

26,000 to 38,000 per annum, dependent on experience, bonus opportunities, overtime, and call out rates.

Job Type:

Full time, permanent

Background:

We are a local, family run and well-established company, founded in 1965 who have continued to provide full 24-hour, 365 days a year support to businesses throughout the Midlands, South West and South Wales.

With approximately 100 directly employed fire and security specialists, we have your needs covered. Whilst sizeable enough to successfully manage large contracts we are small enough to provide you with the personal touch that is sometimes lacking in the larger national companies.

Established in 1965 by Graham Stallard and we are proud of our growth to become the reputable, experienced and independent company that we are now. Our track record of customer service and quality is proven by our long standing customer relationships that we are delighted to have kept and developed since our founding. It is extremely important to us to provide a service that protects you and your organisation, property, colleagues, friends and family from the devastating effects of fire. You shouldn't expect anything less from a professional safety company.

Main Job Requirements:

Carry out service, remedial, repair and call out works of fire and security systems and equipment. Responsibilities will include attending sites to undertake the maintenance of systems carrying out necessary fault finding, prevenative mainteance works and ensuring that all paperwork is carried out accurately and promptly.

Supporting fellow engineers carrying out carrying out service, remedial, repair and call out works of fire and security systems and equipment.

Demonstrable previous experience, technical skills, qualifications and a practical knowledge of servicing (reactive and preventative).

Experience and technical knowledge of fire and or security systems and equipment is required. You must hold current qualifications, have a stable work history and a full UK driving licence. You will also need to be well organised and deliver excellent levels of customer service.

You must have a track record of leading by example, actively helping out others and being proactive member of the team.

We are looking for a person with who has a calm and reassuring persona and the ability to be professional in all circumstances. The following are key attributes that the preferred candidate must have:

Positivity Professionalism Excellent communicator & social skills Consistency in approach Responsive Hard working ethic Pride in the standard of completed work Integrity Attention to detail Team Player
Skills Required:

Technical knowledge of open and closed protocol systems. Excellent knowledge in monitoring and signalling of systems. Excellent problem-solving skills for security systems, including networked and IP systems. Excellent communication skills with customers whilst carrying out works at customer sites. Exceptional customer service skills and a clean, tidy and professional work ethic at all times. Ability to learn and adapt to changing environments, products and requirements. Product and parts knowledge of associated alarm products and other security equipment. Service, repairs and fault resolution of alarm systems. Being able to interpret building plans and create systems as installed and zone plans. Reporting of any changes or deficiencies with newly installed or existing alarm systems. Accurate and legible completion of work reports and NSI certification. Effective planning and management of work. Supervision and personal development of team of engineers. Adhering to Health & Safety requirements. Vehicle care and maintenance. Participation in the 24-hour on call rota diary. Promoting the full range of fire protection services that we can offer our customers.
To be considered for this role you must:

Possess a full UK driving licence. Possess electrical knowledge. Pass DBS & security checks. Have a proven background through an apprenticeship or similar qualification. A qualification within a technical area would be highly desirable. Able to carry equipment up and down ladders and steps, i.e. detectors, cable and power tools. Have the ability to use hand tool and power tools to repair and dismantle equipment. Be able to carry, lift and climb ladders.
This position would suit an engineer with managerial experience or an engineer ready to take the next step into leading a small team of engineers. We are looking for ambitious people who have high personal standards of workmanship and take pride in the work they carry out.

The role will incorporate service and repair, routine maintenance, reactive trouble shooting, installation works and emergency call out assistance.

What we offer our employees:

Comprehensive annual training programme with a six-monthly appraisal system. Clear progression and regular promotion opportunities Company pension scheme Social Events - 5side football, Annual Family Day, Team Building and more ... Free weekly Greggs and Cafe Nero Monthly Employee Company Bonus Scheme One of the UKs leading companies in environmentalism and sustainability. VW Transporter Fleet Fully Electric Car Fleet Cycle to work Scheme Xerlife Health and Well Being Support Family, friendly team spirit built on decades of hard work

The Company Mission Statement:

A&E Fire & Security are proud to strive to be the leading service provider for all Fire Prevention and Security Systems.

Passionate

for achieving an outstanding level of performance by listening to our customer and

understanding

their unique requirements, and providing

deliverable

solutions that exceed their expectations.

Our goal is to always make our customer feel they are receiving our personal attention at all times regardless of project size or service requirement. Whether commercial or residential, each customer must feel that we are always

reliable

, honest and

on hand

whenever they require our services or advice.

Job satisfaction is very important for employees and owners and we will create a work environment that is enjoyable and profitable to all.

We welcome applications from candidates from all community backgrounds.

Job Types: Full-time, Permanent

Pay: 26,000.00-38,000.00 per year

Application question(s):

What are your salary expectations? Please confirm your current home location (town/postcode prefix) and whether you can travel daily within the Oxford area or the Worcester-Birmingham corridor, as these are our required coverage regions. Do you require any reasonable adjustments or support for the interview process? If yes, please let us know how we can best accommodate you.
Experience:

Fire and Security: 3 years (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road