Job Description

Supervisory Manager Process - Fire Control National Operational Guidance (NOG) Training and Delivery Officer (long-term temporary position)

Job Title:

Watch Commander B

Salary:

48,202

Contract:

1 x long-term temporary position

Location

Primarily based at West Midlands Fire Service HQ, Birmingham, with the requirement to work from a secondary location within the West Midlands at short notice.

Closing date:

18 July 2025

Interviews:

w/c 4 August 2025

Eligibility

Applications are invited from existing high-performing Crew and Watch Commanders who have:


passed a recognised process for the role of substantive Crew/Watch Commander (Control),

or

been deemed competent in the role of Crew/Watch Manager (Control)
You must also:


have the support of your line manager (evidenced by the Line Manager Support form), and have no outstanding capability or conduct matters (except mandatory development plans associated with the role). + support development of training packages that embed NOG into fire control operations

Redeployment

Please note that those eligible for redeployment will be given prior consideration for this role. If an employee is placed 'at risk' at any time during this selection process, your application may be delayed whilst their suitability for the role is considered. If they are successful, the vacancy will be withdrawn.

About Staffordshire and West Midlands Fire Control (SWMFC)

As one of the UK's leading fire control rooms, our core mission is to provide vital emergency response services to our community and beyond. We are responsible for the safety of 3.8 million residents across Staffordshire and the West Midlands - an area spanning 3,615 square kilometres.


While our operating model aligns with the practices of fire and rescue services across the UK, we pride ourselves on being progressive and innovative. We continuously adapt to emerging risks and evolving demands, ensuring we remain at the forefront of service delivery. As a result, the role of fire control is rapidly expanding, offering new opportunities and challenges as we shape the future of emergency response.

National Operational Guidance (NOG)

National Operational Guidance (NOG) is a framework developed by the National Fire Chiefs Council (NFCC) to provide consistent, evidence-based guidance for all UK fire and rescue services. It defines the principles and practices that support effective decision-making, risk management, and operational performance at every level - from incident commanders to fire control personnel.


Implementing NOG in fire control is essential to delivering safe, informed, and efficient responses to incidents. It helps ensure consistency across services, enhances interoperability during multi-agency responses, and strengthens the ability of fire control teams to provide accurate risk-critical information under pressure.


By embedding NOG into our control room procedures, we not only align with national best practices but also raise the standard of service we provide to our communities. This work is a key part of our ongoing transformation and presents a unique opportunity to be at the heart of change in one of the most vital areas of emergency services.

Role overview

We are looking for a proactive individual to support the continued implementation of National Operational Guidance (N.O.G) within SWMFC through targeted training, assessment, and assurance activity.


Key responsibilities include ] :


support Fire Control Command Level 1 and 2 competencies Support Safe to Command training and assessments for fire control personnel support the design and delivery of NOG-aligned input for Trainee Firefighter (Control) recruit courses, when applicable support planning and delivery of brigade exercises to validate operational readiness support assurance of fire control performance and development to ensure compliance with NOG, Fire Standards, organisational learning and national recommendations.
This role will also involve close collaboration with the Fire Control NOG Implementation Manager, Fire Control Support Team, Fire Control personnel, internal departments such as Operational Training and Development , Staffordshire Fire and Rescue Service, and national stakeholders. Strong interpersonal and communication skills are essential to build effective working relationships across these groups.


As this is an operational post, there is an expectation that 22 resilience shifts are carried out per year with a requirement to maintain fire control competence against agreed Competency Risk Assessment framework.


This position offers a rewarding opportunity to influence the future of fire control through the integration of nationally recognised best practice.

Essential Skills/ requirements/ behaviours:

To apply, you must:


have previously been sector competent against the National Occupational Standards for Firefighter (Control) prior to your progression to a supervisory role have in-depth knowledge of fire control policy and procedures have a good understanding of NOG be actively working against a development plan aligned to the Watch Manager (Control) role requirements demonstrate resilience, self-motivation, and a proactive approach to leading through change uphold and champion the NFCC's Core Code of Ethics, Our Promises and a culture of respect, dignity, and professionalism

Benefits

We offer a friendly working environment and benefits including:


flexible and agile working arrangements on-site free gym facilities free parking.
We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.


In addition, employees have access to:


24/7 Employee Assistance Programme wellbeing programmes 'blue light' discounts across many retailers through partner schemes Sports and Welfare scheme (for a small fee) - with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.


WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member. Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

Working hours

This is a full-time position, working a nine-day fortnight pattern.

Interview and assessment

Successful applicants will be notified of when their behavioural interview and role-specific assessment will be conducted. These will all be scheduled for the week commencing 4 August 2025

Contact

Should you wish to discuss the role further, please contact Jodie Brereton - Station Commander, SWMFC on 07973810445 or via email jodie.brereton@wmfs.net


Should you wish to proceed with the application, please click the 'apply' button at the top right-hand side of the Oracle page.