Job Description

Main Areas of Responsibility:

To be responsible for scheduling all training sessions for staff and customers, on a timely basis Devise and deliver training to staff and customers Be responsible for the safety-critical aspect of training Deliver presentations of a high standard to staff and customers Ensure the validation of course participants Be responsible for upskilling your own knowledge to the latest industry standards Supporting the day's maintenance team when required with fire extinguishers, fire hydrant and BA preventative maintenance inspections, and maintaining the Agility database. Responsible for managing all stock items required to deliver the training Responsible for maintaining all training areas so items are safely secured when training is not taking place

Role Requirements:

Skills and Qualifications

Essential

Technical knowledge of portable fire equipment and self-contained breathing apparatus Understanding of working in a high-hazard area Ability to work to safe systems of work maintaining compliance with key legislation Experience in a similar role or working within the fire industry sector Experienced breathing apparatus wearer Excellent level of communication skills Good IT skills Good time manager with tenacity and ability to work under pressure A high concern for standards A high concern for detail Customer care relations Good team working skills Competent in the use of Microsoft Office IT packages Good numeracy and literacy skills Full clean driving licence Willing to work towards a face fit testing qualification if not already held

Desirable

Level 3 Award in Education and Training (or equivalent teaching qualification) Breathing apparatus instructor qualification or equivalent manufacturer training qualification Experience in servicing or repairing breathing apparatus

COMPETENCY DIVISIONS & INDICATORS

PLANNING

Thinks for self without need for constant guidance. Realises that the job does not operate in a self-contained vacuum but is part of a bigger picture. Diagnoses the causes of problems within the job. Gathers and organises all necessary information. Manages own time effectively. Uses appropriate tools and methods to approach work systematically. Takes a big picture view when considering all operational decisions and short-term "fixes". Goes beyond information presented to get to the root of a problem. Notices trends, patterns, inconsistencies or missing pieces of a problem or situation Prioritises and makes connections about information from diverse sources. Develops local plans to fit within the broader business strategy. Thinks through the direct implications of problems, issues and situations.

LEADING

Is aware of the importance of everyone and recognises their roles and contributions. Chooses the most appropriate method of communicating in different circumstances. listens effectively and gives feedback. Treats everyone at all levels with the respect to which they are entitled. Does not take people for granted. Gives effective information about the urgency of work to enable others to prioritise correctly. Delegates responsibility appropriately, identifying and clarifying roles. Gives sincere and timely praise, and clear and fair feedback in a constructive manner. Displays loyalty to the team and respect to its members. Establishes the team's direction and communicates key points. Checks understanding Encourages team members to develop. Uses an appropriate style to lead, persuade or negotiate with different individuals. Takes action to resolve performance problems. Recognises the difference between holding people accountable and "blaming". Ensures that their team knows where they are going, why they are going in that direction, and how far they have progressed. Encourages the development of others through the management of important tasks/projects.

SHARING

Is willing to contribute to the team. Shares knowledge, advice, and experience with others in the team, providing help and support as necessary. Makes self-approachable and available to others. Focuses on the team rather than own agenda. Is willing to listen to others in the team. Makes an effort to understand others' views and roles within the team. Challenges without being unnecessarily confrontational. Demonstrates trust in colleagues and in the team. Builds co-operation between teams and encourages others to do so. Networks effectively across the organisation Is inclusive rather than exclusive. Sees "the team" as the organisation, rather than simply one part of it. Is willing to consult others across the company, irrespective of level or status. Challenges discrimination, prejudice, intolerance, and bias Takes a collaborative approach, looking for "win-win" solutions. Helps others who may be struggling.

INNOVATING

Recognises the distinction between agreed procedures and practices which have to be followed, and the correct way of suggesting improvements to them. Uses creative thinking to find novel solutions. Challenges convention and tradition constructively Approaches work with an open mind. Is willing to ask questions and make suggestions. Welcomes and investigates constructive suggestions from others and gives appropriate feedback. Is flexible, being willing to listen and learn and do new/different tasks. Is willing to adopt and implement necessary changes. Creates an environment which encourages an innovative culture. Encourages others at all levels to be innovative and provides feedback on suggestions made. Seeks new opportunities to grow the business profitably. Identifies and/or accepts opportunities for cost saving and/or profit creation. Deals constructively with resistance to change.

DELIVERING

Follows agreed procedures and practices. Maintains focus on SHE and on quality even when under pressure. Has a "can do/will do" attitude. Does not need to be reminded of promises/commitments. Remains composed and professional under pressure. Takes responsibility for getting the job done. Shows sustained determination and tenacity in face of obstacles. Is decisive and assertive. Remains resilient and "bounces back" despite setbacks. Takes responsibility for decisions made within agreed guidelines. Makes effective decisions based on sound reasoning, SHE and financial objectives. Balances long-term strategies versus short-term "fixes" Monitors progress and takes effective action to keep on track. Ensures everyone is aware of the importance of achieving results. Sets realistic yet stretching performance standards. Adjusts major priorities to ensure deadlines are met. Manages risk appropriately for the achievement of objectives.

DEMONSTRATING PERSONAL INTEGRITY AND COMMITMENT

Contributes to a positive working environment. Is open and transparent when dealing with others, irrespective of their status. Shows enthusiasm and visible commitment. Embraces company strategies rather than working to own agenda. Takes pride in producing high quality work/results. Exhibits professionalism in setting standards and implementing company policy. Takes ownership of issues Is an effective listener, coach, and/or mentor? Seeks actively to improve own performance. Keeps confidential information confidential. Does not let others down - internally or externally. Accepts constructive feedback to identify personal strengths and weaknesses without taking personally. Maintains own standpoint without infringing rights of others. Expresses independent views constructively, even when others clearly disagree.

CUSTOMER FOCUS

Treats everyone as a customer - internal or external Understands how their performance can impact on the customer. Understands the importance of delighting customers. Ensures that the customer is kept aware of progress and/or potential problems. Recognises that some information is sensitive and could affect the business adversely. Seeks out opportunities to develop new relationships. Exchanges knowledge and information to build and extend relationships. Identifies key decision-makers within customers and potential customers and builds relationships with them. Identifies possible opportunities for promoting and selling Falck services. Negotiates effectively to maximise profitability within a "win-win" environment, taking appropriate account of commercial risk. Seeks actively to harness new or improved ideas/services for business growth. Maintains an on-going awareness of the changing market place. Takes an entrepreneurial approach, developing an opportunity into a commercial reality.

SHE

Understands and complies with all the relevant procedures and instructions.
About us

Contract Type:

Permanent - Part Time

Working Hours:

20.75 (set working days to be negotiated)

Annual Salary:

14,827.74 per annum

Option to join:

Westfield Health Cash Plan - subscription deducted via monthly salary

Option to join:

Company Stakeholder Pension Scheme at employer contributions of 7.5% and minimum employee contributions of 2.5% (eligible to join after 3 months) - Option to opt in via salary sacrifice

Annual Leave Entitlement:

2.8 weeks annual leave, plus pro-rated bank holidays

Company Sick Pay

:

During the Probationary Period: SSP Only
On successful completion of the probationary period up to 12 months: 2 weeks Company Sick Pay
12 - 24 months: 1 Month of Company Sick Pay
24 months and over: 2 Months Company Sick Pay (maximum to be taken in any one rolling 12-month period, calculated from the first day of sickness)

Group Life Assurance Scheme:

Will be eligible for Group Life Assurance scheme after first 6 months of employment

Eligible to sign up for Blue Light Discount Card

Free Employee Assistance Programme available from day 1 of employment

Free access to Falck Benefit Hub - Cash Discount site on various places

Job Type: Part-time

Pay: 16,037.67 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free or subsidised travel Free parking Health & wellbeing programme On-site parking Sick pay
Application question(s):

Do you haveTechnical knowledge of portable fire equipment and self-contained breathing apparatus? Are you an experienced breathing apparatus wearer?
Licence/Certification:

Driving Licence (required) Level 3 Award in Education and Training (preferred) Breathing apparatus instructor qualification (preferred)
Work Location: In person