Job Description

We have an exciting opportunity for a First Aid Officer to join our busy Operations team, providing first aid to visitors, staff, and contractors across our large and busy site. Every year we welcome up to 2 million visitors and we have a 128-acre site, you will regularly walk many miles each day around the zoo in all weather conditions and will carry emergency equipment with you at all times.

You will:

Deliver a range of leading first aid treatment to staff, visitors and contractors, liaising with our Security team and external medical specialists as required Maintain the effectiveness and compliance of the zoo's first aid and lifesaving equipment through the regular inspection and refurbishment of all first aid equipment Gather and record information and evidence post incident ensuring that appropriate logging takes place whilst achieving compliance with company and GDPR standards Ensure ongoing compliance and high levels of safety are maintained by undertaking safety inspections on all zoo play areas in line with ROSPA guidance; reporting any issues, defects or deficiencies to the appropriate teams and taking any appropriate actions

The Package

A minimum of 8 hours per week is required, with hours of work between 8am and 10pm. Temporary fixed term contract until 05/01/2026 12.21 per hour 33 days annual leave (per annum and pro-rata based on actual hours worked) Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family Employee assistance programme Discounted gym membership Discounts on cinema tickets, restaurants, high street shops and more via Perks

Our Requirements

Experience in delivering first aid and good all round first aid knowledge A minimum of a First Aid at Work qualification; enhanced training could be given for the successful candidate Full driving license Excellent customer care skills Excellent verbal and written communication skills Ability to keep calm and make decisions in a pressured situation Ability to prioritise, plan and organise day-to-day tasks to ensure efficient running of the First Aid service Desirable Requirements Basic awareness of Health & Safety and experience of working within a large customer focused business would also be desirable FREC 3 qualification

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes

We're a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.







As the UK's biggest and best zoo, we have ambitious goals, exciting plans, and there's always lots going on here. We're an inclusive and diverse organisation, made up of over 600 permanent and over 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.







Our working environment could not be more different from a typical office where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

Shortlisting of applications and arrangement of interviews will take place while the advert is live, so candidates are encouraged to submit applications as soon as possible. We reserve the right to close the advert early.