Job Description

Overview

At

Resolute Legal Ltd

, we are passionate about protecting tenants' rights and ensuring landlords uphold proper housing standards. Specialising in

housing disrepair claims

, we deliver expert legal support to individuals living in unacceptable conditions. As we continue to grow, we are looking for resilient, motivated, and empathetic First Response Team Members to join our dynamic legal intake team. If you excel at building trust over the phone and enjoy working in a fast-paced, people-focused environment, we want to hear from you!

Responsibilities

Make outbound calls to potential clients regarding housing disrepair issues. Handle inbound inquiries from tenants seeking legal assistance and advice. Gather key information to assess the validity of potential housing disrepair claims. Provide initial advice on the claims process and explain how Resolute Legal Ltd can assist. Qualify leads and accurately record client details and case information within our

Proclaim

case management system. Maintain high call volumes while ensuring the highest standards of professionalism and empathy. Follow up with clients where necessary to ensure cases are promptly advanced. Work closely with the legal team to hand over qualified cases for further legal assessment. Take instructions from the legal team on basic enquiries. Achieve individual and team-based KPIs related to client engagement and case progression.

Requirements:

Previous experience in

customer service, telesales, legal client intake

, or similar roles is advantageous. Outstanding verbal and written communication skills. Ability to handle sensitive conversations with care, patience, and professionalism. Strong persuasion and negotiation skills with a solutions-focused mindset. Highly organized with excellent attention to detail and record-keeping. Proactive, self-motivated, and able to work independently as well as part of a team. Comfortable using systems such as

Proclaim

(training will be provided). A genuine passion for helping individuals access the legal support they deserve. You will be required to visit the Resolute Legal office based in Preston, one day a week minimum.

Why Join Us?

Competitive salary and a rewarding bonus structure based on performance. Full training provided on housing disrepair law, client engagement, and systems use. Opportunities for career development and progression within a growing legal firm. A supportive, collaborative, and friendly team environment. Flexible working arrangements, including potential for remote work. The opportunity to genuinely

make a difference

in people's lives every day.
Job Types: Full-time, Part-time, Permanent

Pay: 22,880.00-24,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Casual dress Company events Company pension On-site parking
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Blackpool FY4 2RH: reliably commute or plan to relocate before starting work (required)
Application question(s):

This role will require you to travel to Preston 1 day a week, are you able to commit to this?
Experience:

Customer service: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person