Job Description

Job Purpose:

To assist the Fitness manager with the daily operation of Colets Gym and the areas/studios that fall within the gym and provide excellent customer service to our members.

Role and Responsibilities:

Members

Always provide excellent Customer Service. Listen to member feedback and be proactive Promote Gym challenges and Incentives Assist with the programme co-ordination of group classes/group inductions taken by the gym team To be friendly with all members. To motivate and support members with all aspects of their training. To be proud of your work and helpful to
members.
Carrying out pre-exercise procedures for gym users as per the NOP Lead group inductions and express classes To conduct health assessments for members using the health system and app.

People

Support your fellow colleagues

Operations

Ensure adherence to Colets' own rules and regulations Adherence to Health and Safety regulations in all areas of the fitness department All staff should be fully aware of and understand the departmental NOP, the club's emergency procedures and the club's emergency action plan Maintain the gym Equipment to a high standard & report any faults/ damage to the Fitness Manager Maintain high standards of cleanliness in the gym and complete relevant daily cleaning checklists. Work in accordance with the rota produced by the Fitness Manager. There may, however, be instances of your being asked to cover shifts at short notice due to absences Attend regular staff meetings and training sessions.

Finance

Be aware of the fitness budget

Cultural / Values

As a part of the Colets Team, commit to the company values and personality.





Be aware of the core business anchors of Colets

and assist your manager in embedding them into your department:




Create the right environment Create a Great place to work Go beyond customer satisfaction Personalise every journey Generate extra profit to fuel growth




Commit to our goal of a unified Team & Growing the business

KPI's:

1.

NPS Score for gym

Qualifications / Educational Requirements:

Level 2 Gym Instructor required Level 3 PT or Group X Qualification
Required

Preferred Skills:

Essential

IT Proficiency Level 2 Gym Qualified Level 3 PT or Group X Qualification Excellent Communication

Preferable

DBS checked Experience in a Private Health Club environment Experience working with age groups ranging 5yrs - 94yrs Experience working
within a gym.
Knowledge of how to design gym programs & perform gym inductions * Experience of floor walking, instructing members on gym equipment, good customer service and cleaning.