Job Description

Job Reference:

CA/FDST/AUG25

Salary:

Competitive, depending on experience

Working Hours:

Full-time (37.5 hours/week)

Contract Type:

Permanent

Location:

Carallon Offices, 272 Gunnersbury Avenue, Chiswick, London. We operate on a hybrid working basis (3+ days in the office per week).

Please note that we cannot offer visa sponsorship for this post. You must have the right to live and work in the UK before applying for this role

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we specialise in industrial hardware and software design for the entertainment industry encompassing lighting control, LED video processing and motion control. Many of our hardware products have their own integrated user interfaces, while others have accompanying configuration software that runs on desktop or mobile, and we also develop standalone software products.

Projects our team designs and manufactures for include:

The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide The Martin Professional P3 LED Video Wall processors The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television. We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.
Since 2020, Carallon has been owned by an Employee Ownership Trust. We are also certified as a B-Corp, meeting rigorous environmental and social standards.

Benefits:

As an employee-owned company, staff can enjoy additional rights and benefits which are available to view on our website and include: employee council, health insurance, tax-free profit share scheme, flexible working hours, pension, in-house training and development, and holiday which increases with length of service.

Job Summary

The Fixture Database is a subscription service and supplies data for lighting fixtures as a library for use by Lighting Consoles and controllers. Our data is used across the globe in Theatre, Concert Touring, Film & Television and Architectural installations and our clients include ETC, Ma Lighting and Pharos Architectural Controls.

The Fixture Library Support Technician will work as a member of the Fixture Database Support team, under the direction of the Support Service Manager, liaising with clients to fulfil support requirements in a timely manner and assisting the development team to maintain and develop the fixture library.

The role is hybrid (3 days in office, 2 remote) with office days based at our head offices in West London. The role is based on 37.5-hour week based around our core office hours which are 10am to 4pm Monday to Friday.

We are interested in hearing from people who are enthusiastic about entertainment lighting and feel they would be a good fit for our friendly, supportive, and flexible team. Here at Carallon, we are committed to helping you develop your career, so if you don't quite meet every criterion in the job specification but think you would be great for this role, please apply and tell us more in your covering letter.

Key Responsibilities

Accurate interpretation of manufacturer technical documentation to write personality files which confirm to database schemas Correcting fixture definitions as errors are reported or as the data model is updated Undertaking code review for colleagues to ensure that the quality of work is consistent and conforms to our internal standards documentation Undertaking real-world testing of lighting fixtures with internal test applications and third-party lighting controllers to ensure correct operation Triaging and logging of requests made to the service through our ticket management service, including raising any queries with the relevant manufacturers to resolve Working closely with the wider team of Carallon developers to provide QA for internal tools including, but not limited to, application testing and development of test cases

Essential Qualifications

You will be proactive be prepared to respond quickly and efficiently to requests and have a customer focused attitude You will possess solid analytical skills and the ability to think about data in terms of a model, and be able to break down complex structures into simpler components You will be detail-oriented and adopt a methodical approach to tasks You will be a self-starter and able to work independently under the guidance of a manager, and as part of a team to meet deadlines You will have a core understanding of Extensible Markup Language (xml) and its application. You must have written and spoken English to a minimum CEFR level B2

Desirable Extras

Entertainment lighting industry relevant experience, some basic lighting console or lighting controller programming and or operating experience is useful Experience using common software development tools e.g., text editors, command line interfaces, version control systems. GitHub experience an advantage Experience with scripting languages or common mark-up languages Prior experience working in a technical support role
Job Types: Full-time, Permanent

Pay: 35,000.00-36,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Flexitime Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme Work from home
Application question(s):

What is the earliest date you would be available to start work? Are you willing to be considered for any other roles?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London W4 5QB

Reference ID: CA/FDST/AUG25