Job Description

Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: IT Support Technician Apprentice
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package:Competitive salary plus bonus and excellent company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about
What you will be doing
Proving remote support and resolution for customer incidents whilst achieving company and European targets, including:

• Providing outstanding customer service to both external and internal customers through responding appropriately by:
• Working as part of the 'Remote Assist Team' providing remote technical assistance and resolutions to external customers achieving targets set by the Remote Assist Team Leader
• Use of Remote Assist Tools including but not limited to (i) Device Operating System Emulation Tool (ii) Device Remote Access Tools (iii) Relevant knowledge bases
• Articulate technical resolutions to customers to avoid a field visit.
• Developing technical resolution & communication skills through self and company led training.
• Constantly innovating ways to remotely resolve customer incidents.
• Promotion of Company initiatives as requested in order to enhance customer satisfaction and Company performance.
• Maintains database integrity by ensuring verification of customer information and file maintenance.
• Adhere to company policies and procedures, whether organisational or tasks related.

You will ideally have

• Good telephone manner
• Good customer handling skills desirable
• Written communication skills to enable effective communication with internal and external contacts
• Problem solving skills
• Negotiation skills
• Good level of IT literacy
• Able to work under pressure

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.
In return for your commitment, we can offer you:
working in line with role requirements * An

• Excellent package with solid basic, strong bonus and company benefits including:

• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan

to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. * Company car / car allowance (role-specific), cycle to work scheme

• Opportunity to join a global company

Life at Ricoh:
Ricoh's Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of . You can read more about our work toward the UN's 17 Sustainable Development Goals .
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Skills Required