Job Description

The role in a nutshell:

To build, maintain and service new and existing relationships with the Toyota and Redline brands, Dealer Network, Fleet Field Sales Team and Fleet Customers through the provision of excellent service. Act as a key contact to support the activities of our Fleet field team, Business Dealers and approved brokers in liaison with all functions relating to Fleet proposals and activations.

A bit about the 'Department':

The Fleet Business Unit (FBU) team sit within the Risk Operations department and are responsible for dealing with contract management for credit line customers, all fleet queries from the centre network and brokers for all entities, processing direct invoicing proposals via a funding queue and all contract hire pre-activation queries. Some of the team's responsibilities include, but are not limited to, loading of retail concept loans, third party payments for credit line customers, customer loan cars, centre DEMOS and commission payments and queries.

What you'll be doing:

An ordinary day could involve working with other teams to resolve dealer queries, speaking with customers about settlements, creating variable rate finance documents to send to customers, speaking to the network about customer loan cars for their centres and looking at process improvements within the department. This role is varied, and work tasks are on a 2-week rotation!

Tasks may include:

Customer service for Credit line customers (including calls) such as end of contract, settlements, account queries, statements etc. Management and preparation of appropriate documentation for Credit Lines including presentation for underwriting and review of outstanding liabilities. Effectively manage the pay-out processes associated with all brands (KINTO, Mazda, Toyota/Lexus Non-Brand) Assisting with general queries generated by our network of Dealers, KINTO, Fleet Customers and TGB/Brokers and the One Toyota Fleet Sales team. Ensure monthly and ad hoc reporting is sent out by agreed SLAs. Pay invoices by agreed SLA ensuring details match our point-of-sale system. Commission payments/Vehicle payments and reconciliation.

Requirements

Key Experience & Skills:

Proficiencies in using Microsoft Office software, including Word and Excel. Previous experience working in an administration or operational position, within a busy processing environment. Strong numeracy and literacy skills. Motor finance experience would be desirable. Logical thinker with the ability to develop and communicate their ideas.

Attributes & Behaviours:

Good time management and organisational skills. Strong written and verbal communication. Self-motivated and proactive worker. Keen attention to detail. Able to work effectively with all levels of staff and external partners. Able to work independently and within a team. Flexible to circumstantial change.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses 250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.


We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.


When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.


Some examples of how we might be able to help are listed below:

Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.