Job Description

Job Title:

Fleet Customer Support Specialist

Location:

Simplicity Group, 260 Tates Avenue, Belfast, BT12 6N, Northern Ireland

Job Type:

Full-time, Permanent

Working Hours:

Monday to Friday, 8:30am - 5:00pm

About the Role

At Simplicity Group, we don't just support fleets -- we enable them to operate safely, efficiently, and without disruption.

As a Fleet Customer Support Specialist, you will be at the frontline of a fast-paced, vehicle-first technology business, supporting customers across the UK & Ireland and working closely with globally recognised partners including Webfleet (part of the Bridgestone Group) and Mantis Live CCTV.

We are a vehicle-first organisation. Our technology operates in live vehicles, in real operational environments, where uptime matters. When a vehicle is off the road, a business is impacted. This means the role is often time-critical, involving installations, servicing, and live systems that support customers operating under constant operational pressure.

This role is suited to someone who is passionate about delivering a world-class customer experience, thrives in a dynamic environment, and has a genuine appetite to build a long-term career in fleet and mobility technology.

About Simplicity Group

Simplicity Group delivers advanced fleet telematics, vehicle CCTV, and mobility technology solutions across the UK & Ireland. We work with businesses across a range of sectors, including transport and logistics, waste management, construction, and passenger transport, supporting fleets where safety, efficiency, and compliance are critical.

We partner with Webfleet, part of Bridgestone Mobility Solutions, a global leader in fleet telematics supporting hundreds of thousands of vehicles worldwide. Webfleet technology helps organisations improve driver safety, operational efficiency, sustainability, and regulatory compliance.

We also work closely with Mantis Live, a specialist provider of advanced vehicle CCTV and video telematics solutions. Mantis Live technology plays a vital role in incident prevention, risk reduction, and driver protection across demanding, safety-critical environments.

Key Responsibilities

Act as first-line customer support for fleet operations, handling inbound calls and emails in line with KPIs and service levels Deliver a professional, solutions-focused customer experience at every interaction Log, manage, and progress customer enquiries accurately within the CRM system (Salesforce) Diagnose and troubleshoot hardware and software issues relating to fleet telematics and vehicle CCTV products Provide technical fault analysis and identify appropriate resolutions Support engineers remotely with commissioning, testing, and updating customer portals following installations Monitor the performance of installed software and hardware to ensure smooth customer operations Work closely with Engineering, Operations, and Stock teams to maintain consistency of service and process Support vehicle-first logistical challenges including installations, servicing live vehicles, and managing time-critical dependencies Maintain accurate records of customer interactions and technical issues Escalate issues where required and contribute to continuous improvement initiatives

What We're Looking For

A strong customer-first mindset with a commitment to service excellence Comfortable working in a fast-paced, operationally complex environmen Confident dealing with time-critical situations and multiple stakeholder Proactive, solutions-focused, and able to take ownership Motivated by responsibility and keen to build a career in technology

Essential Skills and Experience

Experience in a customer-focused role Excellent verbal and written communication skills with a professional telephone manner Strong organisational skills with the ability to multitask and prioritise effectively Logical approach to problem solving and fault diagnosis Ability to work under pressure and meet service level targets PC literate with proficiency in Microsoft Office Experience using CRM systems (Salesforce desirable but not essential) Positive attitude, strong work ethic, and attention to detail

Training and Development

Full training provided on Simplicity Group products, services, and processes Ongoing product and systems training as technology evolves Clear opportunities for progression into senior support, technical, or operational roles for high performers

What We Offer

Competitive salary and pension scheme Bupa private healthcare YuLife wellbeing platform Cycle to Work scheme Structured job development programmes Ongoing training and career progression Professional, supportive working environment within a high-performing team

Our Culture

At Simplicity Group, our culture is defined by how we communicate, how we support one another, and the standards we set with our customers and partners. We value teamwork, accountability, and professionalism, and we invest in people who want to grow, take ownership, and contribute to meaningful work.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,600.00 per year

Work Location: In person