Job Description

Fleet Customer Support Administrator

isrequired to assist the Fleet Maintenance Controllers in making sure all breakdowns are managed and customers/suppliers contacted on a regular basis.



The FCSA will monitor all VOR's on the R2C and FBI system, noting the alerts and status of ongoing work.


Continually update the customer with any changes to the status of the asset and make notes.


Contact and chase up our service providers for updates and expected completion times.


Organise any Collection / Delivery requirements for the repair



Handing inbound calls relating to asset breakdowns Booking mobile technicians where appropriate Following up on all breakdowns Maintenance and repair input into the FBI system and R2C Supporting wider teams with - Call handling and Fleet maintenance bookings and administration

Key Interfaces

:

FMC Colleagues Fleet Service & Compliance Team Supplier Network Customers (Mainly Fleet/Transport teams)

Person Specification

Previous experience within a customer facing role Excellent and effective communication and interpersonal skills Must be proactive and be able to pay keen attention to the smallest of details Strong IT skills - internal systems, Microsoft excel, outlook etc Ability to work as part of a team and equally un-supervised 'Can do' attitude Technical knowledge of HGV's would be highly beneficial but not essential Requirement to work within Edwin House About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.


Agile working Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Income Protection scheme Discretionary bonus Market leading maternity/paternity and menopause policies Flexible benefits

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice


https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments

: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at recruitment@arbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.