Job Description

Job Title:

Flight Operations Administrator

Pay:

28,200 OTE

Are you an organised and detail-focused administrator who thrives in a fast-paced environment? Would you like the opportunity to build a career within a market-leading, employee-owned cruise travel agency, supporting customers from booking to departure?

We're looking to expand our team with an office-based Flight Operations Administrator who will play a key role in managing flight bookings, customer documentation, and operational changes. Previous administrative experience is preferred (ideally within travel or operations), though full training and ongoing support will be provided to help you succeed in the role.

About ROL Cruise

ROL Cruise is the UK's largest independent cruise specialist, renowned for delivering high-quality cruise itineraries and tailored packages that consistently meet our clients' high expectations. Our reputation as industry leaders is matched by our commitment to creating a supportive, rewarding and engaging workplace.

In November 2024, ROL Cruise transitioned into an Employee Ownership Trust, marking an exciting new chapter as we entered our 30th year in business. As an employee-owned company, our people are at the heart of everything we do - and everyone shares in our success.

We're proud of our exceptional staff retention, with:

Over

50%

of employees having worked with us for more than 5 years

36%

have been with us for over 10 years

Employee ownership brings a range of benefits, including the opportunity to share in company profits - with up to

3,600 per annum paid tax-free

.

In 2025, ROL Cruise was officially recognised as one of the Best Companies to Work For in the UK, achieving the highest possible 3-Star 'World Class' accreditation. We were also named:

2nd best mid-size company to work for in the UK

Best employer in the East of England

Best employer in the hospitality and leisure sector

This recognition reflects our people-first culture, collaborative working environment, and the pride our co-owners take in being part of the ROL Cruise team.

Key Responsibilities for the Flight Operations Administrator

Own the end-to-end administration of customer flight bookings, ensuring accuracy from initial reservation through to ticketing

Secure economy flights and coordinate handover with the tailor-made team once bookings are confirmed

Prepare and issue customer communications, including flight confirmation and pre-departure documentation

Arrange chauffeur transfers where required, ensuring all details are correct and confirmed

Process booking amendments efficiently, updating systems accurately and issuing revised documentation as needed

Issue flight tickets and carry out quality checks to ensure customer itineraries and internal systems are fully aligned

Monitor and manage airline schedule changes, proactively updating bookings and communicating impacts to customers and internal teams

Support daily team operations by monitoring the shared inbox, responding to queries promptly, and escalating where appropriate

Provide phone line cover for the Flight Operations team, managing voicemail messages and ensuring follow-up actions are completed

Required Skills and Experience

Strong attention to detail, with a high level of accuracy in data input and documentation

Excellent organisational and time-management skills, with the ability to prioritise effectively

Comfortable managing multiple tasks and deadlines in a fast-paced environment

Clear and confident communication skills, both written and verbal

Proven administrative experience (ideally within travel, aviation, operations or a similar environment)

Confident using booking systems and CRM-style platforms, with strong IT skills and data handling ability

Benefits of Working for ROL Cruise Include:

A company pension

A health care plan

Salary sacrifice EV car scheme

Free on-site car parking

Company events

Cycle to work scheme

Company-wide bonuses (of which 3,600 is tax-free and paid on top of all basic salaries and other bonuses)

A length of service bonus paid annually

27 days annual leave plus holiday purchase scheme

Job Type: Full-time

Pay: 25,800.00-28,200.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person