Job Description

Job description
This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query.
Assisting the manager in coaching and developing the admin team, you will lead by example, guaranteeing that the company's high standards are maintained. Ensuing all admin queries are actioned efficiently and effectively within the Galileo system.
Main Responsibilities
Deliver effective daily team talks, agreeing SMART objectives and gaining team commitment for a successful day ahead
Assisting with the day-to-day operation of the flight's admin team, monitoring and reporting on the departments KPI's
Assisting and supporting Flights manager/s to achieve maximum staff productivity whilst ensuring team motivation is maintained.
Complete the supervision, coaching and development of the team, identifying any training issues and ensure further support/guidance and training is completed.
Leading by example in achieving individual productivity and objectives.
Identifying and meeting customers' needs by always providing exceptional customer service.
Assisting manager/colleagues with escalated issues and take ownership to reach a suitable resolution on a timely basis.
Pro-actively attempt to minimise financial loss to the business wherever required.
Be proactive on identifying performance/conduct issues within the team
Ensure the Customer Excellence process and procedures are followed
Communicate with other areas of the business effectively
Work alongside our GDS provider in any new development and testing, providing constructive feedback submitted
Identify any system issues, provide feedback and obtain resolution
About Us
As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.
Our values
Our SMILE values are embedded into our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.