Job Description

Floor Manager - Mandarin & English Speaking - Chinese Restaurant (Holborn)

Job Type:

Full-time

Salary:

From 30,000 per year + performance-based bonus (details discussed during interview)

Language Requirement:

Fluent in

Mandarin Chinese

and

English

About Us

HUS London is a modern Chinese restaurant specialising in authentic Shanghainese cuisine. Located in Holborn, we are dedicated to offering a refined and enjoyable dining experience to our guests, and we're now looking for a passionate and experienced

Floor Manager

to join our growing team.

Key Responsibilities1. Daily Operations Management

Take part in and monitor front-of-house service throughout the customer journey: from greeting, food ordering, food delivery to taking payments. Ensure smooth daily operations and address any service issues or disruptions promptly. Develop and refine SOPs to maintain consistent and high-quality service standards. Conduct daily walkthroughs of the dining area to ensure readiness, cleanliness, and workflow efficiency.

2. Staff Management & Training

Assist with recruitment, onboarding, and training of new front-of-house staff. Create and manage staff rotas based on business needs, including peak hours and holidays. Conduct regular training in service etiquette, product knowledge, and complaint handling. Oversee daily attendance, shift changes, and monthly timesheet reporting. Maintain and update the employee handbook, ensuring all staff understand and follow company policies.

3. Customer Service & Complaint Resolution

Monitor guest experience and proactively gather feedback. Handle complaints and emergencies with professionalism and fairness. Track and analyse recurring issues to support service improvement. Encourage positive customer reviews and help build guest loyalty.

4. Team Communication & Coordination

Maintain strong communication with kitchen staff to coordinate food delivery pace and resolve dish-related concerns. Facilitate regular meetings between front and back-of-house to align operations and improve collaboration.

5. Hygiene & Health & Safety Supervision

Conduct daily checks on cleanliness, table setups, staff appearance, and hygiene practices. Oversee restroom cleanliness and maintain cleaning logs. Ensure safety protocols are in place, including fire safety checks and emergency drills.

6. Equipment & Inventory Monitoring

Inspect front-of-house equipment (e.g., POS, lighting, AC) and report maintenance issues. Manage stock levels of consumables (napkins, menus, beverages, etc.) and coordinate timely restocking. Prevent service interruptions caused by shortages or equipment failures.

7. Billing & Supplier Coordination

Collect and submit utility bills (electricity, gas, internet) for timely processing. Review supplier performance and assist with contract renewals or replacements.

8. Cost Control & Efficiency

Monitor usage of beverages and consumables to reduce waste. Optimize stock management and energy usage (e.g., lighting, HVAC scheduling). Support implementation of cost-saving and sustainability initiatives.

Requirements

Minimum 2 years of experience in a floor manager, supervisor, or senior FOH role (Chinese restaurant experience is a plus). Strong team leadership and staff development skills. Excellent interpersonal and customer service abilities. Able to work efficiently under pressure in a fast-paced environment. Proficient in both

Mandarin Chinese

and

English

(spoken and written). Competent with basic office software and POS systems.

What We Offer

Competitive salary with performance-based bonus Flexible working hours (to be discussed) Staff meals provided Positive, respectful, and multicultural work environment Growth opportunities within the restaurant group

To Apply

Please send your

CV

and

availability

to:

hellohuslondon@gmail.com

We look forward to hearing from you!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Performance bonus
Benefits:

Discounted or free food Employee discount Profit sharing
Experience:

Supervising : 2 years (preferred) Restaurant : 2 years (preferred)
Work Location: In person

Expected start date: 11/08/2025