Job Description

About Little Door & Co:

We are a young, innovative brand redefining the hospitality industry with our unique concept - bars and restaurants styled as a fictional flat share. Our venues are designed to be welcoming, inviting, and unpretentious, with a creative and quirky approach that never feels forced. At the heart of our ethos is a family-like culture, where care, respect, and fun are paramount. We believe in community spirit, where every action impacts the group.

About the role:

The Floor Manager needs a hands-on, friendly, and disciplined approach to a thriving team. Excellent customer service and presentation skills are key - ensuring that everyone feels welcome, safe and has an excellent time. You must lead with charisma, energy, enthusiasm and ensure the venue is always delivering excellent customer service.

Key Responsibilities:

Duty management of shifts, ensuring seamless operation Staff training, development, and mentoring Ordering consumables and managing inventory efficiently Compliance management: fire alarm tests, emergency lighting, COSHH chemicals Managing lost property, reviews, and bookings Allergen training and management for staff and guests Assisting with recruitment and onboarding of floor staff Delegating tasks and leading by example in a fast-paced environment Upholding and promoting the venue's culture and standards Ensuring a great guest experience, handling conflict resolution professionally Managing a busy venue, with availability for late nights and weekend shifts Maintaining a 'house proud' attitude, focusing on venue upkeep and maintenance Scheduling deep cleans, upholstery cleans, and other venue maintenance Liaising with designers and cleaners Running the restaurant floor, ensuring all areas operate smoothly Must have a strong work ethic, friendly character, impeccable eye for detail, and the ability to lead from the front

Requirements:

Minimum 2 years of experience as a Floor Manager At least 3 years of hospitality experience Personal license holder preferred
If you're passionate about hospitality, thrive in a busy environment, and have a knack for leadership, apply now to become a vital part of our team!

What we offer:

-Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.

-Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.

-Learning & Development: Your growth is our growth. We give access to books, courses, and - online resources to help grow our team's skills and knowledge.

-Spectrum Mental Health Programme: This is a dedicated support platform for our employees' mental health and well-being.

-Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. It's 50% off, up to max 6 pax, for the staff member's bill.

-Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks

Job Types: Full-time, Permanent

Pay: Up to 37,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Casual dress Discounted or free food Employee discount
Schedule:

Day shift Night shift Weekend availability
Experience:

Management: 2 years (required)
Work Location: In person

Reference ID: FloorManagerKingly