Job Description

Company Overview

Little Door & Co is a dynamic and innovative brand in the hospitality industry, dedicated to providing a unique customer experience through flat share themed venues. Our mission is to create an authentic, homely atmosphere where guests can enjoy memorable house parties and intimate dinner gatherings.

Summary

We are seeking a passionate Floor Manager to join our team at The Little Door and Co in the heart of our vibrant venue. This role is pivotal in ensuring our guests receive exceptional service while fostering a welcoming environment that aligns with our brand's values. The Floor Manager will play a key role in enhancing our unique dining experiences.

Responsibilities

Oversee daily operations on the floor to ensure smooth service delivery.

Lead and manage the front-of-house team, fostering a positive work environment. Train staff on service standards and hospitality best practices. Maintain high standards of food safety and hygiene throughout the venue. Collaborate with the kitchen team to ensure timely food preparation and presentation. Handle guest inquiries and resolve any issues promptly and professionally. Monitor customer feedback to continuously improve service quality. Assist in planning and executing special events or themed nights.

Qualifications

Proven experience in a supervisory role within the hospitality or restaurant industry.

Strong leadership skills with the ability to motivate and manage a diverse team.

Excellent communication skills, both verbal and written.
Knowledge of food safety regulations and best practices. Ability to thrive in a fast-paced environment while maintaining attention to detail. A passion for creating memorable guest experiences. Previous experience in event planning is a plus.

Call-To-Action

If you're ready to bring your passion for hospitality to life and create unforgettable experiences with us, we'd love to hear from you! Join us at The Little Door and Co--where every day feels like a celebration!*

Job Type: Full-time

Pay: From 37,500.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free fitness classes Sick pay
Application question(s):

What is the difference between service and hospitality? Give an example where you have gone above and beyond for a guest. How much experience do you have in training staff? List, in your opinion, the three most important things when it comes to selling A guest is waiting to pay their bill and seems very impatient. You notice one of your elderly guests who has paid and left is outside the venue and struggling to cross the street. What do you do?
Work Location: In person