Job Description

Company Description

The Hoxton, Shoreditch, is where The Hoxton was born. It's where we first set out to do things a little differently, breaking rules about 'the way things are done'. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, cafe & restaurant where you can feel the hustle and energy of Shoreditch.





Your Responsibilities:

To be responsible for the supervision and control of the cleaning and servicing of all bedrooms, public areas, and linen porters in the hotel. To ensure the highest levels of cleanliness throughout the hotel, and well maintained public areas and rooms. To ensure that all guest rooms and public areas adhere to all brand standards and quality audit standards. To lead and develop the Housekeeping team and provide a naturally friendly, helpful and responsive level of service for our guests. To train and develop the team to their fullest potential, encouraging them to become fully rounded employees. To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper. To assist the Head Housekeeper in identifying training opportunities for the team and ensuring that they receive timely feedback on their performance. To assist the Head Housekeeper in maintaining and developing our partnership with our external housekeeping provider. To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.


Qualifications

Your skills:

You have a high level of verbal and written communication skills and competent computer skills. You have experience of Micros Fidelio Opera or a similar property management system. You have experience of monitoring and implementing Health & Safety procedures


Additional Information

What's in it for you...

Competitive salary Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we'll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time! Enhanced family leave for when you're expanding your family * An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.