Job Description

A Flooring Sales Assistant is needed to guide customers in selecting suitable flooring options, providing expert advice and ensuring a positive customer experience. The role involves understanding customer needs, presenting product information, and potentially handling after-sales service. A strong grasp of sales principles, communication skills, and a passion for interiors are often desired qualities.

Here's a more detailed look at the role:

Responsibilities:

Customer Interaction:

Greeting customers, understanding their needs, and providing expert advice on various flooring types like carpets, vinyl, laminate, wood, and LVT.

Product Knowledge:

Maintaining a thorough understanding of flooring options, pricing, finishes, and details.

Customer Service:

Handling customer inquiries, providing after-sales service, and addressing any concerns efficiently.

Upselling Opportunities:

Identifying opportunities to upsell based on customer needs and effectively communicating product features.

Staying Updated:

Keeping up-to-date with product knowledge, industry trends, and competitor offerings.

General Administration:

Depending on the role, this may include tasks like processing orders, managing paperwork, and using computer systems.

Key Skills:

Communication Skills:

Excellent verbal and written communication to interact with customers effectively.

Sales Skills:

The ability to build rapport, understand customer needs, and guide them towards suitable flooring solutions.

Product Knowledge:

A willingness to learn about different flooring types and their features.

Customer Service Skills:

A focus on providing excellent customer service and addressing queries or concerns professionally.

Organizational Skills:

Attention to detail, ability to manage tasks, and maintain an organized showroom environment.

Interpersonal Skills:

The ability to build relationships with customers and work well within a team.

Potential Benefits:

Training and Development:

Opportunities for ongoing training to enhance product knowledge and sales skills.

Working Environment:

A supportive and friendly team environment within a reputable local business.

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 24 per week

Benefits:

Free or subsidised travel On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person