Job Description

FM Helpdesk Advisor

Location: Manchester (Spinningfields)

Salary 26,000 to 27,000 per annum

SafeGroup is a national leader in specialist cleaning with over 15 years experience in the sector. We are now looking to recruit a Helpdesk Advisor to join our expanding business on a full-time basis. The business is entering a period of exciting growth, and our unique product offering means that we are a market leader in deep cleaning and decontamination services in the UK. You will be working in a fast-paced environment with a busy team, delivering a combination of reactive services and planned/project work to our existing clients and dealing with new business opportunities.

Benefits

Competitive salary

Quarterly bonus scheme with potential of 4k per annum

30 days holiday including bank holidays for full time employees

Medical Health Cash Plan

Company Sick Pay

Enhanced Pension Contribution

Life Assurance Scheme

Range of benefits via Perkbox including Wellbeing packages

About the Role:

Working hours is an 8 hour shift Monday to Friday between 7am-6pm

Responding to customer enquiries and logging jobs onto the CRM system

Dealing with inbound calls and online enquiries

Accurately checking all works orders to ensure customer data is correct

Providing quotations for jobs using rate cards and business tariffs

Assisting customers with emergencies, problem solving and finding operational solutions

Liaising with the commercial team to turnaround orders in a timely manner

Working with operational planners to ensure orders are scheduled correctly

Ensuring all job information is correctly inputted and signed off prior to invoicing

Would suit an applicant who likes constant customer interaction

Extensive training will be provided covering the service that SafeGroup provide

Occasional ad hoc weekend support work is required and paid at an overtime premium

About You

Have great attention to detail and the ability to accurately sense check all data

An accurate first-time approach to all data entry tasks

Capable of working with CRM toolsand systems to process orders

Exceptional customer service and client facing communication skills

A proactive approach to working with operations and sales teams

Ability to work flexibly outside of normal office working hours

Ability to sell services to new and existing customers

Telesales experience preferred but not essential

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Benefits:

Additional leave Company pension Health & wellbeing programme Life insurance Referral programme Store discount
Schedule:

Monday to Friday
Application question(s):

Experience of working in facilities management
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person