Job Description

Job Title: FNOL Claims Handler

Location:

Office-based - Birmingham

Hours:

Full-time, Permanent | Monday to Friday, 9:00am - 6:00pm (35 hours per week)

Salary:

Competitive - Based on experience

Holiday Entitlement:

28 days including Bank Holidays

About Us

We are a specialist accident management company, focused on supporting clients who have been involved in non-fault road traffic accidents. Our comprehensive, post-accident services help clients recover losses and obtain compensation, ensuring a smooth and supportive claims process from start to finish.

We work across the personal injury and accident replacement vehicle sectors, also supporting a wide range of businesses including claims management companies, body shops, motor fleet operators, and claims handlers. With a customer-first approach, our end-to-end service model is designed to ensure complete satisfaction.

The Role

Due to continued growth, we're seeking an experienced

FNOL (First Notification of Loss) Claims Handler

to join our Birmingham office. This role is ideal for someone proactive, customer-focused, and knowledgeable in motor claims and liability assessment.

You will act as the first point of contact for clients reporting incidents, guiding them through the claims process and liaising with insurers, engineers, and other stakeholders to ensure swift resolution and recovery.

Key Responsibilities

Handle incoming FNOL claims via phone and email, accurately recording all incident details Guide clients through the claims journey, setting clear expectations and providing ongoing support Conduct initial liability assessments and determine the client's eligibility for services Coordinate with insurers, brokers, engineers, and repair networks as necessary Proactively manage a portfolio of claims from initial report through to resolution Submit FNOL reports to relevant insurance companies and update internal systems Organise vehicle collection and drop-offs in collaboration with the fleet team Recover uninsured losses from third parties where applicable Communicate effectively with clients, insurers, and other third parties to progress claims smoothly

What We're Looking For

Previous experience in FNOL or motor claims handling A confident and clear telephone manner Strong problem-solving skills with the ability to overcome challenges independently Empathetic and professional approach to customer service Excellent attention to detail and accurate data entry skills Knowledge of relevant industry regulations and compliance requirements Ability to work effectively within a fast-paced, team-oriented environment Strong communication and decision-making skills

If you're enthusiastic about the role but don't tick every box, we'd still love to hear from you. Let's talk about how your experience could be a great fit for our team

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Job Types: Full-time, Permanent

Pay: Up to 28,000.00 per year

Schedule:

Monday to Friday
Experience:

FNOL: 1 year (preferred) Motor Claims: 1 year (preferred)
Work Location: In person