Job Description

Overview

We are seeking a dedicated and enthusiastic to join our dynamic team at Fireaway Dundee. The ideal candidate will be responsible for efficiently processing customer orders while providing exceptional service. This role requires strong communication skills, attention to detail, and the ability to analyse customer needs effectively. Particularly those fluent in English, are highly encouraged to apply.

Responsibilities

Take customer orders accurately via phone or in person, ensuring all details are captured correctly. Communicate effectively with customers to clarify their needs and preferences. Employ upselling techniques to enhance customer experience and increase sales opportunities. Enter order details into the system with precision, maintaining high standards of data entry. Resolve any customer inquiries or issues promptly and professionally. Maintain a clean and organised workspace to ensure a welcoming environment for customers. Collaborate with team members to ensure timely order fulfilment and delivery.

Qualifications

Strong phone etiquette with excellent verbal communication skills. Ability to analyse customer needs and provide tailored solutions. Experience in data entry with a keen eye for detail. Previous experience in a customer service role is advantageous but not essential. A positive attitude, willingness to learn, and ability to work well in a team environment.
Job Types: Full-time, Part-time, Permanent

Pay: From 12.27 per hour

Benefits:

Company pension Discounted or free food Employee discount Flexitime Store discount
Work Location: In person