Job Description

A legendary location. A warm welcome. Gather now in Glencoe.
Be part of the Family
We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in.
The Kingshouse Hotel
The Kingshouse Hotel is part landmark hotel, part adventurers' bunkhouse, slap-bang in Glencoe and on Scotland's world-famous West Highland Way. We have 57 bedrooms offering a tranquil night's sleep, as well as the Bunkhouse, offering shared rooms. Everyone is welcome and everyone is made to feel at home in our truly special Hotel.
Our Estate-to-Plate ethos runs through our menus across our restaurant and two bars. Inspired by our unique location and Scotland's abundant land and sea larder, we use the best of ingredients to guarantee our guests an exceptional experience, brimming with Scottish hospitality and flavor, while they experience a customer service which lives up to these standards too.
About the role
You'll bring every bit of your personality to look after guests in our restaurant, bars or at one of our function events. You'll be an expert on our menus, suppliers and local area - don't worry, we'll tell you everything you need to know.
We're hiring for multiple positions in our team on full time, 40 hours per week basis.
What we need from you

• Customer service - a friendly, welcoming personality is a given.
• Enthusiasm - a true passion for hospitality, along with your genuine smile and desire to get it right for the customer.
• Team focus - there are no egos here, just hard-working people who love creating memorable experiences for every guest.
• Fun and easy to talk to - we're looking for personality, not a corporate clone.

What you'll get from us

• A competitive pay of 13.25 per hour and a share of tips (estimated up to 4,000 per annum for full time team members).

• Live-in Accommodation - Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift - Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts - Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just 30 per night - where will you explore next?
• Refer a Friend Bonus - Earn up to 250-500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards - Earn 5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Getting here
We're only a 40 minute drive from Fort William and 1 hour from Oban
For those wanting to use public transport, you can catch a bus just five minutes from the Hotel. Buses also go from here to Glasgow/Edinburgh or North through the Highlands to Inverness - a couple of hours either way. There's up to eight a day in summer and a few less in winter so good for getting away on your days off.