Job Description

Job Title: Food and Beverage Assistant

Reporting to: Head of Hospitality

Department: House/F&B

Overview of the Main Role:

Parkstone Golf Club proudly sits within the top 100 courses in Great Britain & Ireland and makes every effort to deliver an equally outstanding experience in hospitality.

About the role

Food & Beverage (F&B) assistants will control the floor, maintain a high standard of service to the customer with a can-do attitude and a zest for delivering the best possible service. Directly answerable to the Head of Hospitality, staff will execute tasks with professionalism and a team orientated spirit.

Responsibilities

Assist in creating a warm and welcoming environment for our guests

Ensure that guests are seated and provided with menus promptly

Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have

Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately

Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times

Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner

Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required

Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management

Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary

Assist in the set up and preparation, and provide service duties for functions as required

Support the kitchen staff as and when required and in accordance with hygiene and safety regulations

Ensure that all front of house and guest areas are well maintained at all times

Any other duties as directed by Head of Hospitality or other members of the management team

Cont.

Other Relationships & Communications:

Professional, friendly and service orientated.

Essential communication skills between customers and supervisors.

Location & commitments

Part-time, permanent role.

Shift based with an average of 20 to 30 hours per week

Must be prepared to work evenings, weekends and bank holidays

Staff clothing supplied.

Candidate requirements

Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)

Basic Food Hygiene Certificate (desirable)

Accurate and efficient cash handling skills

High standard of personal presentation

Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels

Ability to take initiative and resolve queries in a practical and positive manner

Passion for delivering exceptional guest service

Courteous and pleasant attitude towards guests and colleagues

Ability to work as part of a team

Good attention to detail

Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision

Positive and flexible approach to work (weekend and evening work will be required)

Confident and outgoing personality

Proof of eligibility to work in the United Kingdom

Job Types: Part-time, Zero hours contract

Pay: 8.60-11.50 per hour

Benefits:

Discounted or free food On-site parking
Work Location: In person