Job Description

Join us at Firmdale Hotels, where we pride ourselves on delivering unparalleled hospitality experiences. We're currently seeking a dynamic and experienced Food and Beverage Manager to join our esteemed team at the iconic Charlotte Street Hotel.


As a Food and Beverage Manager, you'll take the helm in orchestrating the daily operations of our esteemed food and beverage outlets. Your role will be pivotal, ensuring seamless coordination between senior management and our dedicated team members, all to ensure that our guests' expectations are not just met, but consistently exceeded.

Responsibilities:

Take charge of all food and beverage departments, orchestrating smooth operations and setting the stage for exceptional guest experiences. Liaise between senior management and team members, ensuring that our service standards remain impeccably high and that crucial information flows seamlessly. Regularly check in with guests to ensure their satisfaction and address any concerns promptly, ensuring their experience is nothing short of extraordinary. Conduct concise yet impactful training sessions to equip team members with the knowledge and skills needed to deliver outstanding service consistently. Collaborate with the Head Chef and Bar Manager to develop enticing menus and beverage offerings that tantalise the taste buds and keep guests coming back for more. Mentor and develop departmental managers, fostering a culture of growth and excellence throughout the food and beverage team. Oversee the operations of our events department, ensuring that each event is flawlessly executed and leaves a lasting impression on our guests. Manage labour costs and schedules, implement food safety protocols, and contribute to budgeting and forecasting efforts to optimise departmental performance. Craft enticing promotions and utilize social media channels to drive food and beverage sales, keeping our offerings fresh and appealing. Monitor sales performance and uphold standards of upselling, continuously striving to elevate the guest experience. Develop departmental objectives and establish monthly benchmarks, driving continuous improvement and excellence. Oversee cashing up procedures, handle guest complaints with finesse, and ensure that health and safety standards are rigorously upheld.

What you Need:

Previous experience as a Food and Beverage Manager or Restaurant Manager within the luxury hotel or restaurant industry. A relentless pursuit of exceptional standards, with an unwavering commitment to excellence. Strong leadership and motivational skills, capable of inspiring and developing a high-performing team. Demonstrated experience in training and developing staff to deliver unparalleled service. Excellent communication skills, both verbal and written, essential for effective collaboration and guest interactions. Impeccable personal presentation, reflecting our commitment to luxury and sophistication. A resilient nature and a drive to achieve excellence, consistently striving to get things right the first time. Previous knowledge of Micros is desirable, demonstrating your adaptability and technological acumen.

What We Offer:

60,000 annual salary plus service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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