Job Description

Newport Live is an award winning not for profit sport, leisure, and cultural trust; and registered UK Charity with an excellent track record of delivering innovative programmes and services to our communities and residents that 'inspire people to be happier and healthier'.

Our Food and Beverage Manager will lead, be responsible and fully accountable for ensuring that the Food and Beverage functions at all Newport Live's facilities are managed in the most effective manner, delivering efficient and effective services, providing high quality customer focused products to visitors, guests, and users of the facilities, whilst ensuring financially sustainable.

Key requirements:

Educated to A Level standard or equivalent experience Level 3 Food, Hygiene and Safety Demonstrable experience of a similar role within the Leisure and Culture sectors Experience of working in a multi-operational location with wide customer demographics Experience in strategically developing food and beverage outlets Experience of implementing innovative solutions to problems Experience in driving continual change throughout a business Experience in managing, developing and leading teams of staff Experience in delivering a customer focused service and achieving high levels of customer satisfaction Experience of setting, monitoring and managing financial budgets Experience of creating, setting, monitoring and reporting of key performance indicators

Beneficial to your application:

IOSH Managing Health & Safety Educated to degree level or equivalent experience Evidence of Continual Professional Development Personal Licence Holder Commercial experience in managing a Food and Beverage function

Main duties will include:

o manage the food and beverage facilities across all Newport Live outlets (current and future) in a way that will promote consistently high standards of food & beverage and service. To proactively promote and manage the reputation of Newport Live through the provision of excellent retail, hospitality and event catering and to be recognised as delivering professional catering services within the leisure, sports and entertainment sectors. To undertake regular and continual reviews of all the facilities, menus, staffing levels/rotas and procurement sources to deliver a cost effective, financially sustainable operation. Identify new opportunities and effectively communicate with line manager to enable the expansion of the food and beverage operations. To proactively identify problems and provide solutions to overcome any problems. To proactively manage and lead all staff within all Food and Beverage outlets including recruitment, training, staff development, performance management, and absence management in line with Newport Live's policies and procedures. To ensure the Food and Beverage services in each venue compliment the location, products and services provided whilst enhancing visitor experience. To actively contribute to the preparation and agreement of budgets; review the subsequent actual performance compared to the agreed budgets; and take corrective action(s) as agreed with your line manager. Ensure all staff deal with customer comments, both positive and negative, in a professional and courteous manner that reflects positively on the reputation of Newport Live. To apply, practice and positively endorse excellent Health and Safety behaviours and cultures across all outlets. To keep abreast and be aware of food and service innovations, through benchmarking of similar organisations and other visitor attractions and current trends on the high street. To ensure the safe handling, storage and labelling of all stock, in line with statutory requirements and industry best practice. To follow financial regulations including procurement policies and ensure all income is appropriately recorded and banked securely in a timely manner. To prepare and cook food as and when required supporting your team during large events. Commit to undertaking a programme of personal and professional development.

Hours:

37 hours per week (flexibility required in line with programmes and events)

Salary:

29,397 per annum

Benefits:

25 days per year holiday plus bank holidays, free Newport Live membership, generous pension scheme, free on-site parking, cafe discount, uniform provided, cycle-to-work scheme and wellbeing programmes

Flexibility to work shifts that can include early mornings, evenings, weekends, and bank holidays is a must.

You must also have a valid full UK driving licence (and willing to include business cover on your insurance) with access to your own car/vehicle, due to requirement of assisting with moving stock and equipment as and when necessary

You should have the drive and passion for working in a sporting and leisure environment, and demonstrate our core values of Care, Passion, Teamwork, Inspiration, Innovation, and Inclusivity.

For further information on Newport Live and to see the full for this role, please visit our website: www.newportlive.co.uk/careers

Job Types: Full-time, Fixed term contract
Contract length: 7 months

Pay: From 29,397.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay
Licence/Certification:

Personal Licence (preferred) Driving Licence and access to a vehicle (required) advanced food hygiene certificate (level 3) (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 22/06/2025