Job Description

Job Ref:

BRI1141

Branch:

Mercure Bristol Grand

Location:

Mercure Bristol Grand, Bristol

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Part Time

Shift pattern:

5 days over 7 days

Hours per week:

0

Posted date:

29/05/2025

Closing date:

01/07/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it's no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are seeking a personable and skilled FB to join our team. As a FB operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

Objectives of this role

Act as the face of the hotel,engaging with guests while providing exceptional service

What You'll Do:

Welcome and engage with guests to ensure a top-tier dining experience. Take and serve food and beverage orders with efficiency and professionalism. Maintain cleanliness and organization in all service areas. Process payments accurately and follow cash-handling procedures. Assist with banquet events, conferences, and catering services. Uphold food safety and hygiene regulations at all times. Handle guest inquiries and concerns promptly and professionally. Collaborate with kitchen and bar staff for seamless service operations. Recommend menu items and upsell food and beverage offerings.

What We're Looking For:

Previous experience in food and beverage service (preferred but not required). Excellent communication and customer service skills. Ability to multitask and work efficiently under pressure. Knowledge of food safety and hygiene regulations. Professional appearance and positive attitude. Flexibility to work shifts, weekends, and holidays.

Responsibilities

Interact with guests, taking orders and answering any questions about the FB menu Maintain cleanliness of the bar area, including cleaning glasses and equipment Ensure compliance with all food and beverage regulations Upsell drink specials and hotel packages when appropriate Communicate effectively with hotel staff to ensure seamless guest experiences Track and manage bar inventory and supplies Handle guest concerns and complaints professionally

Skills and qualifications

Strong verbal communication and interpersonal skills Exceptional customer service abilities Knowledge of various types of drinks and beverages Ability to multitask and remain organized in a fast-paced environment Problem-solving mindset with the ability to handle high-pressure situations Ability to work well within a team

Preferred qualifications

Prior experience in FB or hospitality Flexible availability, including weekends and holidays

Join the Team at Mercure Bristol Grand Hotel

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Are you looking for a rewarding career in a unique and vibrant environment? At Mercure Bristol Grand Hotel, we offer a fantastic opportunity to be part of a team that blends history, style, and contemporary creativity. Housed in a Grade 2 listed building, the hotel underwent an extensive makeover in 2017, with its design inspired by the city's thriving art scene and rich history. With over 500 pieces of commissioned street art, our hotel is a one-of-a-kind place to work where creativity and culture are celebrated every day.



Mercure Bristol Grand is perfectly situated just a mile from Bristol Temple Meads station, offering easy access to the city's top attractions, including the famous Clifton Suspension Bridge, museums, and lively shopping areas. As part of our team, you will be immersed in the dynamic spirit of Bristol, a city known for its rich heritage and creative energy.

Why Work with Us?

Be part of a creative and unique environment

: With a strong focus on art and culture, you'll work in a hotel inspired by the largest urban street art festival in Europe.

Work in a supportive team

: We pride ourselves on creating an inclusive, engaging, and friendly atmosphere for both our guests and our staff.

Develop your skills in a dynamic environment

: Whether you're passionate about hospitality, event coordination, or food and beverage services, we offer opportunities to grow and develop your career.

At Mercure Bristol Grand Hotel, we value passion, creativity, and dedication. If you're looking to join a team where no two days are the same, this is the perfect place to build your career in hospitality.

Join Us

We're always looking for enthusiastic and motivated individuals to join our team. If you're ready to take the next step in your career and become part of a stylish, innovative hotel that celebrates Bristol's culture, we'd love to hear from you.