Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.


We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.


Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at Vespers.


As one of the areas finest restaurants, Vespers is located in the luxurious settings of the five-star

Culloden Estate & Spa

. Winner of Good Food Ireland's Food Lover's Choice Award 2024, Vespers offers a gastronomic journey through Northern Ireland's finest produce. Under the direction of our talented culinary team, we source the finest local and seasonal produce to create an exquisite array of contemporary Irish dishes, each with a unique Vespers twist.


Under the inspiring leadership of our Restaurant Manager, Robyn Cole, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels

here.

You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends, and be flexible to cover breakfast, afternoon tea, and evening dinner service.


We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our employee benefits click

here

.

The company reserves the right to apply enhanced short-listing criteria.


To find out more about Hastings Hotels and what our company offers please visit

https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To be responsible for serving food and beverages for the greatest enjoyment of our guests.


To maintain the cleanliness and presentation of the service areas according to Hastings Standards. To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments. To ensure all cash, charges, floats and till procedures are carried out correctly. Greeting guests and responding to their queries. To ensure all equipment and materials are used in the correct manner and any problems are reported immediately. To always maintain the security of stock areas, immediately reporting any breaches. To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests. To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To comply with all health, safety and hygiene policies and procedures. Any other duties as required by management.

Required Criteria

Right to Work in the United Kingdom A professional appearance A high level of attention to detail Excellent communication skills including a good command of the English language Ability to deliver an exceptional standard of customer service

Desired Criteria

Previous experience serving food and beverages Educated to GCSE level or the equivalent with grades A-C in English and Maths

Skills Needed

Operating Till Skills, Food Service Skills, Exceptional Customer Service Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.


It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.


We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.


As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.


Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

22,568.00 per year