Job Description

Food & Beverage Assistant
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at Vespers.
As one of the areas finest restaurants, Vespers is located in the luxurious settings of the five-star . As we prepare for the busy festive season, it's an exciting time to get involved.
Under the inspiring leadership of our Restaurant Manager, Robyn Cole, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels
We have a number of roles available on either a full-time or casual basis:
Full-time x 2 - You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including evenings and weekends.
Casual x4 - You can expect to be offered a variety of shifts over the festive season and have a fully flexible appraoch.
The rate of pay for these positions is 9 to 12.25 per hour depending on your age. The full-time positions offer a competitive salary of 22,568 per annum, paid weekly.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our employee benefits click .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for serving food and beverages for the greatest enjoyment of our guests.
To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
To ensure all cash, charges, floats and till procedures are carried out correctly.
Greeting guests and responding to their queries.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria

• Right to Work in the United Kingdom
• A professional appearance
• A high level of attention to detail
• Excellent communication skills
• Ability to deliver an exceptional standard of customer service

Desired Criteria

• Previous experience serving food and beverages

Skills you'll need

• Operating Till Skills
• Food Service Skills
• Exceptional Customer Service Skills

Skills Required