Job Description

We currently have a fantastic opportunity for an enthusiastic

Food & Beverage Breakfast Supervisor

to join our team at Ramada Plaza in Wrexham.

Full time hours available from 6am - 3pm predominantly Monday-Friday with the occasional weekends. Working pattern can be discussed at interview.

Reporting to the F&B Manager your main duties & responsibilities will be:

Oversee daily F&B operations across various outlets like restaurants, bars, and event spaces. Work to achieve daily, weekly, and monthly financial targets by managing costs, maximizing productivity, and monitoring sales and budgets. Ensure that all service, hygiene, and health and safety standards are met, conducting regular inspections and maintaining cleanliness. Manage inventory, including ordering stock, performing regular stock takes, tracking waste, and handling cash procedures.

Staff and team leadership

Supervise, train, and motivate the F&B team to deliver consistent, high-quality service. Create and manage staff schedules on shift and delegate tasks to ensure smooth operations and adherence to company policies. Conduct performance reviews, offer coaching, and assist with hiring and induction processes for new team members. Act as a leader by setting an example and fostering a positive, collaborative, and professional work environment.

Customer service

Maintain high levels of customer satisfaction by providing excellent, attentive service and anticipating guest needs. Receive, respond to, and proactively resolve customer feedback and complaints in a professional manner. Develop strong, long-term relationships with clients, especially for event and hospitality functions. Provide excellent customer service by greeting and assisting guests promptly and courteously. Support bartending duties, including mixing drinks and serving beverages as required. Help set up and break down catering events, ensuring all equipment is properly maintained. Maintain cleanliness and organisation of the dining area, kitchen, and bar. Collaborate with kitchen staff to ensure timely service of food and beverages. Handle guest inquiries and complaints with professionalism, striving for guest satisfaction. Ensuring uniform is clean and well presented. Delivering a professional attitude at all times. Working in line with all hotel procedures.

Above all, we are looking for reliable and motivated people.

Full training will be given.

Please note that you must be eligible to live and work in the UK in order to be considered for this position.

Job Type: Full-time

Pay: 12.31 per hour

Benefits:

Discounted or free food Employee discount On-site parking
Work Location: In person