Job Description

Job Overview

As Food & Beverage Manager, you'll oversee and coordinate the F&B operation across our parlour, and lounge areas. You'll ensure the highest standards of quality, creativity, and service -- making sure every guest interaction, from breakfast to a late-night nightcap, reflects The Zetter's charm and character.

From menu collaboration to service delivery, you'll combine hands-on leadership with operational oversight, guiding teams to deliver outstanding food, drink, and guest experiences while supporting commercial success.

Your day-to-day might include:

Bar Operations:

Taking ownership of the Parlour experience from top to bottom. Everything guest facing is within the remit of the role. Work alongside the bar team to ensure consistent standards of service, engagement and quality day to day. Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event-related needs. Coordinate with the kitchen and FOH to ensure smooth service delivery. Take responsibility and empower others to go above and beyond in pursuit of an unforgettable experience.

Staff Supervision & Leadership:

Lead and supervise the F&B staff, ensuring they are trained, prepared, and perform according to the highest standards. Provide guidance and support to team members, liaising with HR when necessary. Conduct regular team briefings before each shift to ensure all staff are aware of bookings, VIPS, special events and new menu items. Lead by example in maintaining high service standards and professionalism.

Guest Relations:

Provide exceptional guest service, ensuring that all guests to the hotel have their needs met in a timely , friendly and courteous manner. Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanour. Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service.

Event Planning & Coordination:

Assist the event planning team with event preparation, from pre-event coordination through to on-site execution. Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests. Ensure the correct staffing levels and equipment are allocated for each event. Support the Event lead in maintaining event timelines and schedules.

Health & Safety Compliance:

Ensure that all operations are compliant with health, safety, fire, and security regulations. Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols.

Technology & Systems:

Take ownership of the booking software, responding to guest enquiries promptly and work alongside the Marketing team to enable activations and special offers. Ensure staff are proficient with role-related technologies, such as AV equipment, POS, PDQ and booking platforms. Write or oversee end of night reporting.

Training & Development:

Assist with training event staff, ensuring they understand the standards and expectations for service. Promote a culture of continuous improvement and learning within the event team. Stay up-to-date with industry trends to introduce new ideas and improve service quality

What Awaits You at The Zetter

A workplace as characterful and carefully curated as our spaces

The opportunity to shape and deliver the F&B experience across some of London's most beloved boutique hotels

Discounted Food & Drink in all Zetter Lounges

Friends & Family Hotel Rates - 50% off for your favourite people

Star Employee Rewards & Referral Bonuses up to 500

A paid day off on your birthday

A culture that values individuality, celebrates effort, and supports growth

Job Types: Full-time, Permanent

Pay: From 31,000.00 per year

Benefits:

Canteen Company pension Discounted or free food Employee discount
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: The Zetter F&B