Job Description

Food & Beverage Manager

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DoubleTree by Hilton London ExCeL

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Salary:

Competitive Salary

Job Type:

Permanent

Hours:

Full-time

Town:

London

Right on the waterfront and next to the ExCel exhibition center, the hotel is only a 12 minute tube ride from Central London.


We are currently recruiting for an experienced

Food & Beverage Manager

to join our Truly Talented team.

JOB PURPOSE:

To lead, support and motivate the Food and Beverage team to create amazing experiences for our guests through delivering warm and friendly hospitality in every interaction, to deliver against financial targets and team engagement

Benefits

Worldwide employee discounts at Hilton Hotels through Go Hilton program; Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at 250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

KEY RESPONSIBILITIES

Specifically, you will be responsible for, but not limited to, performing the following tasks to the highest standards:

Leading the Food and Beverage Operations Team from the front, personally delivering exceptional service, personally generating positive guest feedback. Being present in the Operation at the busiest times, hands on during service as and when required, including evenings and weekends. Ensuring Exceptional Customer Service at all times in Restaurant, Bar and M & E, achieving Hilton SALT targets for all meal periods. Regularly reviewing and refreshing our food and beverage offering - innovating and trying new ideas to surprise and delight our guests and make a fun and motivational work environment for the Food and Beverage team. Well presented, positive and professional at all times ,even under pressure , engaging with guests on a daily basis to drive customer satisfaction. Delivery of Hilton Brand Standards at all times / QA Audit Compliance. Planning all aspects of the operation across the food and beverage outlets to ensure rotas and service meet the needs of all our guests at all times, using Fourth HR system. Ensuring financial targets, including Revenue , Payroll and Operating Costs ,Liquor stock results, are achieved. Ensure Employee Engagement and Satisfaction, through effective communication and leadership; ensure the team receive an annual PDR. Ensure HR records for Food and Beverage Department are accurate and up to date in Fourth System at all times. Support the hotel's Sustainability goals, looking for opportunities to make the department and hotel more sustainable; participate in Green Tourism initiatives working positively with any external parties. Ensure active participation in the hotels CARE Committee and Meetings , personally, and by the Food and Beverage Department. Ensuring all Statutory Health and Safety training and Non-Statutory training is up to date and to the required standard at all times. Carrying out Duty Management shifts, including evenings and weekends. A positive ambassador for the hotel, management company, and owners , at all times. A team player, interacting with other HOD's, and supporting other departments where needed, to deliver the very best service.

ESSENTIAL SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

Exceptional hospitality skills Exceptional planning skills and operation ability Strong leadership and motivational skills Positivity , Pro-activity , Flexibility Ownership , takes responsibility Strong Communication Skills Team Player

IDEAL CANDIDATE

To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

Great hospitality skills; passion for great customer service Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets for Customer Service, Employee satisfaction and Financial results. Flexible and able to regularly work evenings / weekends to meet the needs of the business including Duty Management; a Team Player. The candidate should feel comfortable interacting with guests and getting involved in service when required. Knowledge and enthusiasm about current food and beverage trends - innovating and trying new ideas to surprise and delight our guests and make a fun and motivational work environment for the food and beverage team. Positive, can-do attitude at all times, showing enthusiasm that will also be cascaded to and demonstrated by the Food and Beverage team at all times Well presented at all times, happy to be the face of food and beverage - engaging with guests on a regular basis to drive guest satisfaction. Good problem solver/organizer -able to plan for any food and beverage guest requirements but also to react at short notice to deliver great service when plans change at short notice; flexible to change and able to react very quickly to that change. Pro-active , always looking for ways to improve customer service and making sure all tools are in place for the team to produce great customer service. Results driven and able to work under pressure. High degree of integrity and professionalism and the ability to act as an ambassador for the hotels at all times. Takes Ownership, accepts responsibility and takes action to resolve any challenges in a positive way. Strong verbal and written communication skills with a strong command of spoken and written English.

ESSENTIAL SKILLS

Strong Communication Skills Exceptional Planning skills Perceptive and reasoned people management skills Capable of identifying and resolving areas of strength and weakness Pro-active and reliable People person

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.


Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton London ExCeL.

Opportunities for all

At Axiom Hospitality, We work with a select group of investors to drive performance of quality hotel assets in prime locations across Europe; from Hotel Management and Operations to Hotel Asset Management or Advisory Services.


We love the hospitality business and are constantly looking at how we can do things differently and empower our teams to deliver the best guest experience with individuality. We are obsessed about detail, knowing that being focused on the small things can make a big difference to delivering sustainable and outstanding performance.


We pride ourselves on operating amazing hotels, bars and restaurants in fantastic locations. Hotels we love to see flourishing, bars we love to see buzzing and restaurants we love to see thriving.


Our Axiom Hub integrates Proactive & Reactive Sales, Marketing, Analytics & Revenue Management as well as Human Resources and Finance to provide a consolidated approach to deliver profit and outperform the market.